Data Services Client Manager

**Job Description**:
**Te Whiwhinga mahi | The opportunity**

A unique opportunity has arisen to appoint an experienced **Data Services Client Manager** to act as a conduit between the data teams and the researchers who work within world-class Clinical Research services for the University of Auckland, hosted by the Liggins Institute. The Data Services Client Manager is the primary point of contact for the data services arm for the Human Health Research Services Platform research services platform.

**This is a fulltime, Permanent position**.

Reporting to the Clinical Research Services Manager, this role is key to ensuring the data platform remains a high-quality service for the researchers and clients, meeting their needs and specifications. You will also lead a team of 3-4 autonomous, technical individuals having oversight of their portfolio of projects and the strategic growth of the data services division of the platform.

Some key expected deliveries in the role include:

- ** Data Services Client Management** through working with users to understand project aims and design and translate this into deliverables for the data services team
- Enabling a **Specialist Portfolio** by overseeing the delivery of agreed clinical research data services including monitoring project milestones, service quality, time allocation, staff timesheets, and billing
- High-level** Administrative **tasks such as leading the implementation of strategies and operations plans for data services at the Liggins Institute
- ** Staff Leadership** including management of data monitor, statistician, and health economist roles, and oversight of the database development team and encourage behaviours aligned to the development and maintenance of a culture that is inclusive, flexible and collaborative.
- ** Communication** which is clear and confident across both written and verbal forms.
- Drive **Continuous Improvement** through proactively reviewing processes and liaising with relevant staff to implement improvements that enable a shift to best practice delivery of clinical data research services.

For more detailed information, please refer to the Position Description.

**He kōrero mōu | About you**

Key to your success in this role is your personable and solutions-based approach, as you communicate clearly and confidently with university clients and technical teams. Your understanding and exposure to both the clinical research and data systems will enable this.

You will be comfortable and experienced in managing people, giving them space to thrive in their individual capacities.

Experience operating in an Academic institution would be ideal, particularly in human health research or cancer trials. Though it would be of benefit to also have Project Management experience, your ability to manage expectations on deliverables is what is essential for performing in the position.

**Mō tō mātou rōpū | About the team**

The Liggins Institute was the University’s first Large Scale Research Institute. It is a world-leading centre for translational research on fetal and child health, the impact of nutrition on health throughout life, genomic and epigenomic regulation of growth and development and clinical trials in maternal and perinatal health. The Institute is home to a number of highly specialised clinical research services, including trial coordination and follow up, a clinical research unit, as well as the University’s Clinical Research Data Platform.

**Ngā āhuatanga kei a mātou | What we offer**

In the Liggins Institute, you will enjoy a close-knit, high performing culture, driven by a shared vision to understand how early life events impact lifelong health. As Liggins Institute Director Professor Frank Bloomfield says, one of the great things about working at the Liggins Institute is that it “feels like a family”. In addition, you will enjoy working with some high-profile Researchers (find out more here) and contribute to research that is truly life changing for future generations. You can hear more about working at the Liggins Institute in the video below.

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

Additional Information
**Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland is New Zealand’s leading unive