Client Service Manager

3 weeks ago

Auckland, New Zealand The Clean Albany Full time

The Clean Albany 2022 Limited provides quality cleaning services, offering cleaning and a complete range of vehicle care solutions.
We are seeking a motivated and reliable Client Service Manager to join our team in the Auckland region.
This role is responsible for managing client relationships, coordinating daily operations, and ensuring all vehicle cleaning services are delivered efficiently and to the highest professional standard.
Key Responsibilities:• Build and maintain strong relationships with business and individual clients through regular communication and support.• Understand client needs and ensure cleaning and detailing services meet agreed standards and timeframes.• Act as the main point of contact for commercial clients across multiple sites.• Supervise service delivery to maintain quality, efficiency, and customer satisfaction.• Coordinate daily cleaning schedules and allocate tasks to ensure smooth, consistent operations.• Work closely with supervisors and staff to ensure the timely completion of all jobs.• Ensure all operations comply with company policies, health and safety procedures, and cleanliness standards.• Assist with the training and onboarding of new staff to support consistent service delivery.• Monitor staff performance and encourage team development through regular feedback and guidance.• Manage staff rosters to maintain adequate coverage during busy periods.• Conduct regular quality checks and implement improvements when necessary.• Maintain accurate records of client communications, service outcomes, and incident reports.• Prepare service performance reports and assist management in identifying areas for improvement.
The candidate will be required to work at least 30 hours per week and be paid between $30 to $37 per hour.
Other Important requirements:• A minimum of two years of relevant work experience, or a Bachelor’s degree in Business/Arts/Management/Hospitality.• Strong organisational and time management skills, with the ability to manage multiple priorities effectively.• High attention to detail and accuracy in all aspects of work.• Willingness to travel locally to meet clients and supervise service operations when required.• Availability to work on weekends as needed.• Self-motivated, reliable, and committed to maintaining high service standards.• Proactive, hardworking, and adaptable in a fast-paced work environment.

  • Client service manager

    1 week ago

    Auckland, New Zealand The Clean Albany Full time

    The Clean Albany 2022 Limited provides quality cleaning services, offering cleaning and a complete range of vehicle care solutions. We are seeking a motivated and reliable Client Service Manager to join our team in the Auckland region . This role is responsible for managing client relationships, coordinating daily operations, and ensuring all vehicle...

  • Client Service Manager

    2 weeks ago

    Auckland City, New Zealand Singh Builders Ltd Full time

    We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with...

  • Client Service Manager

    2 weeks ago

    Auckland City, New Zealand FIRST RESERVE LIMITED Full time

    **Job title**: Client Service Manager **Advertiser**: FIRST RESERVE LIMITED (Trading as Focus Rental) **Region**: Auckland **Employment type**: Permanent, full-time **Vacancy**: 1 position **Hours of work**: 30-40 hours per week **Salary range**: $28 - $35 per hour **Company Overview** Focus Rental is a property management and rental company based in...

  • Client Service Manager

    7 days ago

    Auckland, Auckland, New Zealand Wilson Group Full time NZ$80,000 - NZ$120,000 per year

    Client Services Manager Are you quick-thinking, people-focused, and great at building relationships?Looking for a role where every day is different?We're FIRST Security, New Zealand's market leader in protective security. We have an exciting opportunity to join our teamWe are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau...

  • Client Services Manager

    7 days ago

    Auckland, Auckland, New Zealand FIRST Security Full time NZ$80,000 - NZ$120,000 per year

    Client Services Manager – Auckland | FIRST SecurityAre you quick-thinking, people-focused, and great at building relationships?Looking for a role where every day is different?We're FIRST Security, New Zealand's market leader in protective security. We have an exciting opportunity to join our teamWe are looking for an experienced Client Services Manager to...

  • Client Service Manager

    2 weeks ago

    Auckland City, New Zealand EXECELLENT CLEANING LIMITED Full time

    **Key Responsibilities**: - Act as the main point of contact for company clients, developing strong professional relationships and gaining a clear understanding of their cleaning and service needs. - Undertake scheduled and unscheduled site visits to assess service delivery, engage with client representatives, resolve issues promptly, and ensure contractual...

  • Client Service Manager

    2 weeks ago

    Auckland City, New Zealand DHANASER COMMERCIAL CLEANING LIMITED Full time

    **Key Responsibilities**: **Client Relationship Management** - Serve as the primary point of contact for commercial clients. - Develop strong, long-term relationships with clients to understand their needs and expectations. - Conduct regular site visits and client meetings to monitor satisfaction and resolve concerns proactively. **Operational Oversight** -...

  • Client Services Manager

    1 week ago

    Auckland City, New Zealand Red Badge Security Full time

    Are you a passionate leader with a track record of growing through your organisation? Do you pride yourself on empowering others, building trusted relationships, and creating positive workplace cultures? Red Badge Group is looking for a **people-centric leader** to join us in a **senior client-facing role**, responsible for leading over 50 frontline team...

  • Client Services Manager

    7 days ago

    Auckland CBD, New Zealand Tyler Wren Full time NZ$60,000 - NZ$90,000 per year

    Want something truly different to your traditional accounting firm? We know that's often said, but here, we genuinely mean it.  Our client helps NZ businesses thrive with clear, stress-free bookkeeping, combining expert knowledge, innovative systems, and genuine care for the people behind every business. The Role As Client Services Manager, you'll be the...

  • Client Services Manager

    2 weeks ago

    Auckland City, New Zealand Medcall Full time

    Driving excellence in services for our clients - Recruiting support staff / care team - Promoting our services, accepting and responding to new referrals Care on Call (NZ) Limited is a company who places our staff, clients and services at the centre of all we do. We are contracted to provide a variety of support; home management, social connectivity,...