Client Service Manager

2 days ago


Auckland City, New Zealand Wilson Group Full time

Client Service Manager- **Date**:27 Nov 2025- **Location**:Auckland, Auckland, NZ- **Custom Field 1**:First Security Guards Services LtdClient Services Manager
- **Are you quick-thinking, people-focused, and great at building relationships?**
- **Looking for a role where every day is different?**
- We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team
- We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington - Auckland).
- This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites.
- **What you’ll do**
- Manage a portfolio of Auckland-based clients
- Be the first point of contact for support, escalation, and service delivery
- Champion the customer voice internally and ensure promises are delivered
- Lead, motivate, and support your team in the field
- Build strong relationships with internal and external stakeholders
- Drive financial performance and create strategic service plans
- Complete operational, incident, and quality assurance reporting
** What we’re looking for**
- 2+ years’ leadership experience
- 2+ years in a client service or customer-facing role
- Security or service sector experience (advantageous)
- Strong communicator with excellent interpersonal and negotiation skills
- Tech-savvy with the ability to use various staff management systems
- Current COA (or ability to obtain one)
- Full NZ Driver Licence
- Ability to pass MOJ criminal checks
** What you’ll get**
- Competitive salary + company vehicle
- Flexible roster based on business needs (not strictly Mon-Fri)
- Access to our Perks Programme (retail, fuel, grocery discounts + more)
- Ongoing training and development
- Strong Health & Safety culture with regular welfare checks
- Access to EAP, counselling, budgeting support, and discounted fuel for your whānau
At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow.
-
- **Applicants must be NZ residents or citizens.



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