Case Manager

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Competitive salary and benefits package
- Ongoing training and professional development
- Career pathways in a global organisation
- Staff discounts with selected retailers
- Free onsite parking
- Free safety, medical and mental health support via Sonder

**Make an impact at Serco**

As a Case Manager at Auckland South Corrections Facility (ASCF), you’ll provide end-to-end case management to support safer communities. You’ll assess rehabilitation and reintegration needs, develop and monitor individual management plans, and work directly with the men in our care to motivate meaningful, lasting change.

This is a full-time position, reporting to the Principal Case Manager, and based in Wiri, Auckland.

As a Case Manager in the ASCF team, you’ll make a positive impact by:

- Assessing prisoner needs using specialist tools like SDAC-21
- Developing and reviewing Prisoner Management Plans in line with best-practice standards
- Delivering brief interventions and motivating positive behavioural change
- Chairing case conferences and coordinating rehabilitation and reintegration activities
- Preparing Parole Board reports and attending hearings where required
- Collaborating with Reintegration Officers, Probation Officers, and community partners

**Serco is a place for you**

To be successful in this role you’ll have:

- Knowledge and experience working effectively with Māori and Pasifika people
- A warm, empathetic, and non-judgemental style with strong communication skills
- Understanding of Te Tiriti o Waitangi and related contemporary issues
- Strong written and IT skills, with the ability to make defensible practice decisions
- A relevant tertiary qualification (e.g. Psychology, Criminology, Social Work)

Experience that will support your success could include:

- Background in rehabilitative services, allied health, psychology, or social work
- Knowledge of case management and reintegration practices
- Experience working with prisoner groups such as Māori, Pasifika or youth
- Exposure to the criminal justice or broader human services sector
- Community engagement and stakeholder liaison experience

Please note:

- You’ll need to maintain Ministry of Justice and NZ Police vetting clearances
- Authorisation/clearance by the NZ Department of Corrections may be required
- You must have up-to-date COVID-19 vaccination (ATAGI-approved vaccine)

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

**Are you ready to do important work that really matters?**

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

**Impact a better future at Serco.