Case Manager

Full-time / Permanent / Based in Wiri, South Auckland
- Join the case management team at the Kohuora Auckland South Corrections Facility
- Deal first-hand with the prisoner rehabilitation process

**He aha te mea nui o te ao. He tangata, He tangata, He tangata**

**What is the greatest thing in the world? It is people, it is people, it is people**

**Ta matou e tuku |About You**

You are enthusiastic, dedicated, results-driven, and committed to providing effective care and case management for prisoners. You are a compassionate and understanding individual with an understanding of working with people from diverse cultural backgrounds, and their unique care requirements. You are a respectful and professional person who demonstrates exceptional moral values in everything that you do.

**Mo tenei turanga mahi |About this Role**

Reporting to the Case Management Manager you will work alongside prisoners to identify and address the factors that led to their offending. You will assess their needs and develop a plan of the services and support they will require in prison, and on release. You will work alongside a wide range of professionals, including custodial staff, psychologists, program facilitators, whānau liaison officers, teachers and tutors, community providers and health staff, to ensure that plan is delivered.

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To be successful in the role, you will have:_**
- Previous experience in the security or criminal justice sector (desired),
- Familiarity with te reo Maori as well as Maori and Pasifika values and customs (desired),
- Community engagement, key stakeholder liaison and working with special interest groups, particularly in the criminal justice system,
- Knowledge and experience of case management and/or rehabilitation and reintegration practice
- Background in rehabilitative services, allied health services and/or psychology,
- Well-developed interpersonal skills including the ability to effectively communicate, problem solve, negotiate and resolve conflict with those that may display challenging behaviours or come from ethnically and culturally diverse backgrounds,
- High energy, drive and motivation in your work,
- Personal integrity and an ethos consistent with Serco values and Kohuora ASCF kaupapa,
- An understanding of the principles of partnership in the Treaty of Waitangi, and a commitment to better outcomes for Māori,
- The right to work legally in New Zealand.
- You must be able to maintain relevant security and criminal compliance checks. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role._

**About Auckland South Correctional Facility**

Serco opened Kohuora ASCF in Wiri, South Auckland in 2015, extending its portfolio in Asia Pacific. It is a state of the art facility, operated on behalf of the NZ Department of Corrections. We provide a safe and secure environment for over 900 male prisoners, with a strategic focus on rehabilitation and reintegration of prisoners.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**Join Us**
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._

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