Ocean Freight Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

The role

We are looking for an experienced Ocean Freight Manager to join our team in Auckland, NZ. Reporting to the Product Manager, you will manage the Ocean Operations Team leading by example ensuring timely and accurate processing of our customers Import & Export Ocean shipments to meet both business and client specific KPIs whilst complying with the legal requirements and company policies including Tolls Health & Safety and HR Policies and Standards of Behaviour.

As the Ocean Freight Manager, you will:

- Customer and Shipment Coordination: Liaise with customers, shipping companies, and co-loaders to arrange shipments and meet customer needs, ensuring high levels of customer service and timely follow-up on outstanding issues.
- Documentation and Communication: Prepare and manage bookings and documentation accurately and promptly, maintaining effective communication with all relevant stakeholders.
- Financial Processing and Monitoring: Process work-in-progress (WIP), invoicing, costs, and accruals correctly and timely, while monitoring job profit through ongoing reports.
- Management and Improvement: Identify and coordinate improvements, communication, and training within the department, aligning operations with business and management direction.
- Team Support and Development: Provide proactive support to the team, encouraging personal development and growth, and ensuring safety is a top priority.
- Training and Oversight: Oversee and provide training to the local team and COE Ocean team, ensuring alignment with strategic priorities and achieving key performance indicators (KPIs).

About you

To be successful in this role, you will need:

- Experience in ocean freight products including carriers and co-loaders.
- Knowledge of Global Forwarding operations (i.e.carriers, equipment types/sizes, and clients & services).
- Local & International logistics market knowledge.
- Strong computer skills, including strong knowledge of Microsoft Office and CW1.
- Experience dealing with customers and internal stakeholders, with a strong customer focus and service ethic.
- Results-orientated, Resilient and a ‘can do’ attitude.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.