Claims Team Leader

1 week ago

Auckland City, New Zealand TOWER Insurance Full time

**Tower is recruiting for Claims Team Leader**:

- ** 6-month fixed-term opportunity**:

- ** Event response to support our clients across Aotearoa.**

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Tower's focus on growth and innovation to create a competitive edge will enable us to build momentum quickly.

Reporting to the Head of Claims, you will manage the workload of the claims team, and identify continuous improvement opportunities to ensure the effective and efficient provision of services to exceed our customer's service expectations.

This role will build high-performing teams, provide coaching and be accountable for ensuring the claims are settled in accordance with the policy wording, and the company's agreed policies and procedures.

You can expect to be involved across a variety of areas including:

- Manage a team of claims consultants.
- Set performance goals for individuals and teams and ensure delivery of these;
- Demonstrate servant leadership, that empowers people and supports new ideas to innovate.
- Ensure the timely and successful resolution of claims queries
- Lead and navigate people through business transformation and change whilst maintaining productivity and engagement.

**What you'll need**

You will bring your excellent interpersonal skills, verbal and written including the ability to engage with empathy and understanding at all levels with internal & external parties.

**To be successful in this role, you will also be able to demonstrate the following**:

- 1-5+ years' experience in a Leadership or Team manager role in Claims, Contact Centre, or Operations ideally in Insurance or Financial Services industry
- Claims knowledge and experience is an advantage.
- Results driven and adaptative to change.
- Strong team building, collaboration & coaching skills
- Leadership and motivational qualities with a demonstrated ability to take a leadership role in a team to achieve common goals.
- Workflow Management/Work Standards/Results Focus

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- 4 weeks annual leave
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Retail deals and discounts

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