Claims Specialist

2 weeks ago

Auckland City, New Zealand AIA Full time

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The opportunity:
To ensure that all customers receive an experience that assists them through the claims process. You will exhibit professionalism, fairness, and operate with urgency for the customer at all times. The Claims Specialist is responsible for the assessment, decision and accurate payment of Life and Trauma claims through liaison with key stakeholders.

Key responsibilities include:
- Assessing lump sum risk claims, such as Life and Trauma- Building and maintaining excellent relationships with clients, advisers and all relevant parties as required- Liaising with all relevant parties, including medical providers, to obtain consultation notes and other claim information- Communicating decisions to clients, advisers and other relevant parties that are respectful, clear and understandable- Accurately inputting and authorising payments, following internal processes- Presenting cases to the relevant Committee if necessary, Claims Manager, and Medical Advisor for signoff and/or guidance as required

Ideally, you'll bring:
- Excellent communication skills, both written & verbal- The ability to work autonomously- A positive attitude- Strong health, administrative or insurance industry experience- Proven claims experience - particularly Trauma claims (preferred)

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
- Training and development to build on your current skills- Opportunities to grow within the business through internal mobility- Competitive employee benefits such as AIA Vitality membership and an extra day of leave per quarter- A supportive and inclusive workplace- Flexible working arrangements

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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