Service Delivery Manager
2 weeks ago
Their philosophy is: People first, and great technology outcomes will follow
- Manage key internal and external relationships
- Hybrid work with the HQ based on Auckland's beautiful North Shore
Join a much-loved and highly successful Kiwi organisation that is
**100% committed to Agile**. While Agile is their way of doing business, they believe that culture is key to their success, that's why they hire people who are not only smart and capable but also great team players.
If you love responding to change, doing things faster and smarter, and energising people, this could be the role for you.
**Here's what you'll be doing**:
- First and foremost, you'll manage relationships with internal and external partners, stakeholders and vendors to ensure delivery to business commitments
- You'll take care of commercial and financial tracking, SLA performance, product and service lifecycle management, as well as service strategy, design and transition
- You'll be instrumental in designing fit-for-purpose IT services and service improvement
- By collaborating with Chapter and Tribes Leads, you'll lead continuous improvement and be an enabler of a self-serve culture
**Sound like you?**
**These are the skills and background we're looking for**:
- Career success in a similar Service Delivery / Service Management role
- Experience in vendor management or client management (if you work for an IT vendor)
- Experience with delivery in an enterprise IT Operations environment
- A confident communicator and influencer, able to engage effectively at all levels of the business
- ITIL Foundation v3 or 4 ideal
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