Service Delivery Manager

3 days ago


Auckland City, New Zealand New Zealand Government Full time

Permanent
- Auckland or Wellington based

Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it has met stringent quality and sustainable business standards.
What will you be doing | Ngā whainga
This role will lead a team of Qualmark Specialists (also known as Tourism Business Advisor's) to ensure that Qualmark delivers highly valued quality assurance assessments to Qualmark members, in particular those businesses that are tourism activities/operators and transport providers.
Of particular importance is ensuring assessments are delivered on time and that members see value in the process and results. This role will foster a high-performance culture in the team ensuring operating efficiencies and delivering consistent high-quality assessments to members.
What you will need | Ngā pūkenga mō tēnei tūranga
- Experience in working in service delivery focused leadership role where you have managed a portfolio of customers
- Strong commercial expertise with a track record in the B2B service sector
- Proven strategic project management experience overseeing delivery of services to ensure a business is commercially viable.
- Proven people leadership experience
- Strong knowledge of the New Zealand tourism industry and solid understanding of the Health and Safety practices.
- Proven experience being responsible and accountable for business results.
- Ability to travel domestically.

Sound like you | Māu rānei
At Qualmark we are deeply connected and care for each other and New Zealand and we work together with our global whanau to deliver extraordinary work. Become part of a fun, global team which has shared goals of enriching Aotearoa NZ, industry and manuhiri.
Come join us | Hono mai ki a mātou

**Applications close**: Wednesday 1 February


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