Service Delivery Manager

About Capgemini

Capgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of their business needs. This passion drives a powerful commitment - to unlock the true value of technology.
Over the last 18 months, we have tripled our business in Australia and New Zealand, with over 3,500 team members devoted to helping clients get the future they want. Now is the time to join our rapidly growing team who are at the forefront of finding new ways technology can help us reimagine what's possible, collecting unique career experiences with global brands and game-changing tech projects.

**Let's talk about the team**:
As a Service Delivery Manager, you'll ensure that Capgemini is “easy to do business with” through streamlining processes and ensuring we're following best practices to deliver the best possible outcomes for our clients.

**Let's talk about the role and responsibilities**:

- Be accountable for all aspects of delivering the contracted annuity services while working with the wider Capgemini team to deliver the client's outcomes.
- Manage the billing, financials, and reporting for your clients.
- Support the contract lifecycle from negotiation to implementation, renewal, and transition.
- Act as the first point of escalation for Capgemini's resolver groups and clients, including stepping into the role of Incident Manager for major incidents.
- Assist the wider team to maintain a deep understanding of your client's solutions, technologies, and their business in order to maximise Capgemini's ability to offer support and strategic insight to continuously provide value to their business.
- Ensure a high standard of service performance by adhering to the appropriate policies and procedures.
- Improve the quality of the services by monitoring delivery and evaluating client feedback.
- Contribute thoughts and ideas to maintain a high-quality service experience for Capgemini's clients.

**Let's talk about your capability and experience**:

- Significant Service Delivery experience.
- Experience supporting mission-critical systems.
- Have 2-5 years' experience in a similar role in an IT vendor or Professional services environment.
- Proven ability at negotiating the challenges of technical service delivery, and how to lead people through those.
- Have proven experience developing strong, lasting relationships with clients and technical teams.

Let's talk about what's in it for you
We believe technology is about more than business transformation - it's also about building a more sustainable, inclusive future. This starts with our people, working with you to get the future you want. We invite everyone to bring their whole selves to work, contributing to our inclusive culture and a safe place for our people to be themselves and truly belong. Through championing our staff-led community groups, we are committed to being active allies for everyone. We also aim to build an environment where you can thrive at work and at home. We champion remote working and are in the process of making ‘truly flexible' working arrangements the day-to-day reality for our people. In addition, we strive to ensure your growth and learning experience is unique with access to leading learning platforms, external certifications, and opportunities to grow and learn the way you want. Finally, we offer opportunities to use your skills to help society address the impact of the digital and automation revolution, and we're ruthlessly focused on sustainability for our clients and our business - committing to becoming a net zero business by 2030.
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
GetTheFutureYouWant - Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Please note unsolicited resumes from employment agencies or other third parties will not be considered.