Rates Administrator

11 hours ago

Hamilton, New Zealand Waikato Regional Council Full time

**Mō te tūranga | About the role**
- This role involves direct contact with our customers across a wide and varied range of communication channels.
- You will provide administration and customer service support while being responsible for transactional processes and account maintenance tasks on a daily basis.
- General administration including correspondence for rate invoicing and collection.
- Manage and maintain customer accounts for collection of unpaid rates.
- Providing the first point of contact for all rates customer interactions with Waikato Regional Council, managing high volumes daily across the following channels:

- WRC Rates phone queue
- Face to face at rates counter/reception
- Through any third-party agent
- Online rates customer Web forms
- Request for service
- Change my details
- Online direct debit
- Request e-billing

**Mō te tangata | About you**
- We want someone to deliver excellent customer service and account administration as part of a steady, high performing team.
- We want someone who is keen to join and contribute to our passionate and supportive team culture.
- You will be keen to grow your experience in administration of customer accounts and local government.

**Mō ngā pūkenga | Qualifications and experience**
- Tertiary qualification or equivalent.
- Customer service, account administration/management and debt collection experience.
- Competent Microsoft office suite skills are required along with being keen to learn new system and processes.
- Minimum of 5 years’ experience in customer service within an office environment as well as account/business administration experience.

**Mō mātou | About us**
- We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
- Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
- Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
- If you’d like to understand more about what we do please click here **The work we do | Waikato Regional Council.**
- By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better.
- Together, we’ll create a sustainable future that will make a positive difference to people’s lives.

**Mō te tuku tono | How to apply**
- Applications will be reviewed as they come in, and this role will close on **28 September 2025.**
- For a copy of the **role description,**please click here.

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