Reservations Manager Holiday Inn Queenstown

**About us** About Us**

Travel is a journey. At Holiday Inn, we help make it a joy.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Holiday Inn Queenstown Remarkables Park is your new hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world famous alpine playground.

**Your day to day**
As our next Reservations Manager, and you'll have ambition, talent and obviously, some key skills. The position is responsible for the operations of the Reservations Department by executing operational plans to deliver branded guest experience and executing yield tactics and reservations sale strategies to meet our hotel's sales targets.

As Reservations Manager, you will be responsible for:

- Manage the daily operations of reservations
- Ensure brand standards are followed
- Maintains systems as required (Opera, IHG Concerto, TPI’s)
- Check hotel information is up to date in all channels
- Manage “no show” reservations by investigation and recording of same
- Maintain knowledge of special rates/ offers/ promotions
- Monitor workload and mange staffing level accordingly
- Supports the Sales Team with corporate and wholesale rate loading
- Ensures the inventory between OPERA and IHG Concerto is in balance
- Ensures arrival checks are facilitated

**What we need from you**
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Problem solving abilities.
- Ability to work with hotel property management systems (Opera) and other IHG based systems
- Strong communication skills
- Ability to prioritise and multitask
- Ability to delegate, train and motivate team members
- High sense of accuracy when making bookings

**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - **including a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days**. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Reference: EMEAA38494