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Group Reservations Agent

3 weeks ago

Queenstown, New Zealand Novotel Queenstown Lakeside Full time

Company Description

Novotel Queenstown Lakeside is centrally located on the shores of Lake Wakatipu and is the largest hotel in Queenstown with 273 rooms. We are proud of our diverse workplace with up to 25+ nationalities from all over the globe employed at the hotel, it sure makes it a great place to work.

**Job Description**:
We work in a demanding environment with ever changing diverse markets throughout the year and most with their own individual needs, this is a role with many responsibilities.

Our busy Reservations Department is well suited to someone who has a high level of customer service and communication skills, accuracy and a commitment to consistent levels of quality and leadership and is able to implement change / work in a company that embraces changes.

Also someone that is good with numbers.

Successfully converting Group and FIT reservation enquiries into materialized bookings
- Strong customer and administrative focus
- High energy levels
- 7 day week coverage by the team. Groups mainly Monday - Friday
- Able to plan and organize your work
- Ensure targets are met for turnaround times
- Able to managing large volumes of correspondence
- Attention to detail, accurate and love to solve a good puzzle
- Good with numbers and balancing group accounts
- Managing requests, sensitivity with travel plan changes and alterations
- Initiative and sound decision making
- Excellent personal presentation
- Great communicator as liaises and maintains good relationships with key clients

**Qualifications**:
Opera experience or similar and reservations experience 6 months

Additional Information

Why work with us?
- Food & Beverage Discounts with Accor Hotels WorldWide
- Refer a Friend Bonus
- Learn Your Way - access to learn as you earn
- Free staff meals on duty

Hostel accommodation

Accredited employer

Uniforms washed and laundered