Front Office Supervisor

**Company Description**
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We’re looking for a passionate and service-driven **Front Office Supervisor** to join our team full-time, working 40 hours per week. Located in the heart of Auckland’s vibrant CBD, **Avani Auckland Metropolis Residences** offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building, the property combines historic charm with modern comforts, delivering the perfect blend of convenience, sophistication, and urban living.

**About the Role**:

- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

**Qualifications** To be successful in this role, you will possess the following qualifications and attributes**:

- Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
- Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations
- Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations
- Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties
- Impeccable professional presentation, reflecting the high standards of the organisation
- Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

**Additional Information**
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

- ** Competitive Compensation**: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
- ** Career Development**: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).
- ** Exclusive Discounts**:

- 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
- Discounts on international accommodation, food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- ** Leave Benefits**: Generous paid leave, including parental leave and birthday leave.
- ** Wellbeing and Support**:

- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.