Servicenow Specialist

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

ServiceNow Specialist, it starts with you
- Based at Royal New Zealand Police College
- Permanent/Full Time
- NAV
- Police Employee
- JR4629395

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

**Key Accountabilities**:

- Managing ServiceNow related incidents, requests and enhancements that are raised to the NZ Police ICT Tools & Corporate Workflow product team.
- Having a good understanding of the ServiceNow product and its offerings and how this relates to NZ Police’s use of the product.
- Interacting with end users and peers within ICT as well as customers from our support service groups on a regular basis to ensure outcomes are achieved for our business regarding ServiceNow administration and enhancements.
- An understanding of ITSM, ITOM and ITAM toolsets and knowledge of working within an ITIL Service Management and Agile frameworks.
- Strong customer service skills and the ability to work as a Team Player focused on exceeding customer expectations and collaborating with others.

He aha taau e kawe mai | What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviors, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. Along with the core Our Values / Culture of a High Performing Team (CHPT) mindset we are looking for an individual who is able to self-manage and interact with diverse group of people from multiple groups within our business both within ICT and our wider NZP business community.
- ServiceNow certification and specifically the Certified System Administrator (CSA) certification preferred but not required.
- An understanding of ITSM toolsets and knowledge of working within the ITIL Service Management and Agile frameworks.
- Strong customer service skills and the ability to work as a Team Player focused on exceeding customer expectations and collaborating with others.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $98,854 and $114,456 dependent on skills and experience relevant to the role.