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Senior Servicenow Developer

2 weeks ago

Auckland City, New Zealand Canon Full time

Opportunity to work with multiple customers across diverse industries
- Being part of a collaborative team & supportive management culture
- Flexible options to Work from Home

**About us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**

As a Senior ServiceNow Developer, you will be a critical member of a high performing Cloud team that manages and operates Cloud Applications, Platforms, Systems and Automation. Reporting directly to the Manager - Cloud Apps, Systems & Automation, this role is integral to the success of the well-established and growing Cloud practice, ensuring our portfolio of technology services are delivered and maintained to a high standard.

**Main Duties**
- Administrate and develop on internal or customer ServiceNow instances.
- Develop ServiceNow solutions with Domain Separation in mind.
- Assist in the creation, management, and improvement of new or existing CBS services. This may include (but not limited to):

- Configuration/Customization of the ServiceNow system, including creating workflows
- Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
- Use scripting tools and ServiceNow functionality to create scripts to automate tasks being done in ServiceNow
- Performs integrations and process automation using ServiceNow Orchestration
- Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
- Load, manipulate and maintain data between ServiceNow and other systems
- Work with IT managers to generate views and reports as needed
- Must analyse and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
- Thorough understanding of ITIL/ITSM processes
- Performs system and integration testing with sample and live data
- Adhere to Incident, Problem and Change Management processes as per CBS/customer standards (ITIflL) and within SLAs

**About You**
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist - ITSM
- Minimum of 5 years' experience in a Technical Support role, preferably including experience in a Managed Services Environment
- At least 5 years' experience working with ServiceNow
- Experience and understanding of Service Management practices and functions
- Current ITIL v4 Foundation
- Experience managing any service management product

Possessing unlimited working rights is a mandatory requirement for this role as no sponsorship is available.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

**Some benefits include**
- Free onsite parking
- Birthday Leave
- Volunteer Leave
- Additional leave during year end shutdown (Canon Day Leave)
- Health insurance at discounted premium rates
- Canon products for employees at discounted rates

LI-Hybrid