Services Representative Askotago

1 week ago

Dunedin, New Zealand University of Otago Full time

Services Representative AskOtago

2300314

**_The Department_**

AskOtago, the University's Contact Centre is the one-stop shop for all questions related to the University of Otago. You will play a key part in this team, working to assist University students, staff and visitors with their queries and questions regarding life and work at Otago.

AskOtago is part of the Division of Shared Services, a broader family of staff focused on delivering an outstanding student and staff experience through high quality, effective service delivery.

**_The role_**

We are recruiting enthusiastic and proactive people to join our team as Service Representatives. In these positions, you will be part of a dynamic team who are committed to providing an excellent customer experience.

You will work across a variety of channels to assist our customers. Using available information, you will understand the customer’s situation and provide a tailored service to ensure first contact resolution wherever appropriate.

These are exciting roles for people that want to join a busy, complex and challenging environment such as the University of Otago.

**_Your skills and experience_**

We're looking for applicants who:

- Have a positive, proactive approach to work.
- Have experience providing excellent customer service.
- Have exceptional verbal and written communication skills.
- Are flexible and able to adapt on the fly to a diverse range of queries.
- Have a strong sense of pride and passion in their work.

**_Recruitment process_**

**_Further details_**

Multiple permanent full-time (37.5 hours per week) positions exist within this team.

Customer service is integral to AskOtago; it is therefore important we are available to answer queries 7 days a week. AskOtago operating hours are 7am to 9pm, Monday to Friday and 8.30am to 6pm Saturday and Sunday.

Staff work on a rostered basis. Flexibility to cover evenings and / or weekends is essential.

Hours of work will be discussed at interview stage.

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the details below.

Application

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