Senior Services Representative

1 week ago

Dunedin, New Zealand University of Otago Full time

Senior Services Representative - IT (AskOtago)

2201909

**ASKOTAGO IT SUPPORT**
- Support staff and students as their first point of contact for IT related issues.
- Challenge yourself to solve diverse IT problems.
- Enjoy flexible work with an organisation that cares.

**_About Us/Mō mātou_**

If you’re looking for a fun and dynamic IT role to start your IT career, this is it.

AskOtago is the first point of contact for IT Support and troubleshooting for University staff and students.

You will play a key part in this team, working to assist with a wide range of technology queries and questions, and working with other technical teams to triage and resolve more technical problems as required.

We are looking for people with an interest or passion in the area of Information Technology to join our IT support team for the wider University. This is a role with the potential to provide you with some amazing experience, working on one of New Zealand’s top ten largest network sites.

A real blend of spot-on problem solving, and customer support, with plenty of opportunities to engage with and assist a fantastic range of people.

As you establish your IT career, do so with an employer who will back you to thrive. The University of Otago one of the country’s largest employers and we’re here to stay.

**_The role/Te mahi_**

Key tasks include:

- Helping to troubleshoot issues with Cisco phones or networking equipment.
- Assisting staff and students with issues across both PC and Mac platforms.
- Administration and support using Active Directory, Blackboard, and Office 365.
- Creating a positive relationship in all customer interactions.
- Serving as an escalation point and source of guidance for the Service Representatives.

This is an exciting IT role for people that want to gain experience working in a large and complex enterprise environment, supporting more than 20,000 users.

You’ll be backed by a supportive wider team who are as eager to impart their skills as you are to learn and develop.

**_Skills and experience/Kā pūkeka me kā wheako_**

Ideally, you will have:

- Previous customer service experience.
- A strong sense of pride and passion.
- Good written and verbal communication skills.
- A desire to learn more and grow your IT skills and career.

**_Further Details/Pūroko_**

This is a permanent, full-time (37.5 hours per week) position.

Customer service is integral to AskOtago; it is therefore important we are available to answer queries 7 days a week. Staff work on a rostered basis. Hours on the full-time roster will be discussed at interview stage.

We offer competitive salary, five weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance.

For further information, please contact John Steele or Alesha Iosua via the contact details below.

**_Application/Tono_

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