Services Representative AskOtago

5 days ago

Dunedin, Otago, New Zealand University of Otago Full time NZ$63,508 - NZ$73,840 per year

__________

ASKOTAGO | UIA ŌTĀKOU

About our team | Mō te tīma

AskOtago, the University's Service Centre is the one-stop shop for all questions related to the University of Otago.

You will play a key part in this team, assisting University students, staff and visitors with their queries and questions regarding life and work at Otago.

The role | Te mahi

We are recruiting enthusiastic and proactive people to join our team as Service Representatives. In these positions, you will be part of a dynamic team committed to providing an excellent customer experience.

You will work across various channels to assist our customers; most enquiries are received via telephone or email in our University Service Centre. We also have AskOtago Hubs around campus for in-person enquiries. Using available information, you will understand the customer's situation and provide a tailored service to ensure first-contact resolution wherever appropriate.

These are exciting roles for people who want to join a busy, complex and challenging environment such as the University of Otago.

Your skills and experience | Kā pūkeka me kā wheako

We're looking for applicants who:

  • Have a positive, proactive approach to work.
  • Have experience providing excellent customer service.
  • Are active users and promoters of technology.
  • Have exceptional verbal and written communication skills.
  • Are flexible and able to adapt on the fly to a diverse range of queries.
  • Have a strong sense of pride and passion in their work.

Further details | Pūroko

Once you have submitted your application, you may be invited to complete a skills assessment and, if applicable, reference checks will be requested.

Multiple permanent, full-time (37.5 hour) positions exist within this team. All roles are located in Ōtepoti, Dunedin.

The start date for this role is firmly Monday, 5 January 2026. Please note that a later start date cannot be accommodated.

The appointment range for this role is $63,508 to $68,185. Top of Range $73,640.

Customer service is integral to AskOtago; it is therefore important we are available to answer queries 6 days a week. AskOtago operating hours are 8:00 am to 6:00 pm Monday to Saturday. Staff work on a rostered basis. Hours of work will be discussed at interview stage.

You must have the right to live and work in New Zealand to apply for this position.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the contact details.

Application | Tono

Applications quoting reference number will close on Sunday, 16 November 2026.

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