Senior Motor Assessor

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick, an important symbol for us.

**What will you be doing?**

This is a specialist role within the small but highly effective, successful, cohesive and supportive Tower Motor Assessing team. We recognise how important it is that we all succeed together. We understand the value of cost control, a profitable repair network and a customer-centric outcome with every job. You'll build relationships with our clients, repairers, and other internal and external customers as an expert Motor Assessor dealing with escalations, site visits and normal assessing duties.

We conform to our own rules and we're doing things differently and getting results. We have a new and exciting approach that any aspiring Motor Assessor should be excited to be part of. In this mostly Desktop Assessing role you'll have access to a company car to meet clients and repairers on site and in workshops while being provided support from our Coordinators, Claim Consultants and your peers.

This young and exciting team has delivered many successes through the last financial year and we're not finished yet. We believe this is the best assessing opportunity in the Auckland region today and you'll get all the support you need to get and keep your career on track.

Your trade qualifications will give you confidence to oversee every aspect of vehicle repair including cost control, manufacturer recommended techniques, parts sourcing, service level compliance and complaints resolution.

Your business acumen will allow you to spot trends, opportunities and challenges that require attention and by raising those you'll be instrumental in making Tower the lead insurer to do business with.

In return for your skills and efforts Tower will give you support, great leave entitlements, career opportunities, I-Car training, updates on technology and much more. You'll get all of this plus have exposure to Claims Recovery, Claims Technical, Underwriting and a forward-thinking leadership team.

**What you'll need**

If your Industry recognised qualification or experience is centered around de-escalation or managing challenging situations you improve your chances but so long as you have a desire to get the job done, avoid and resolve problems while negotiating good financial outcomes you're highly suited to our future.

**What we'll bring**

You'll be working with a manager and a leadership team who are very experienced and known for developing motivated individuals into long, stable, and rewarding roles and careers.

How about it, a return to traditional assessing practices where you get to spend time on the road, in workshops and meeting people face to face?

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more