Complaints Assessor or Senior Complaints Assessor
6 days ago
Join a skilled and passionate team
- Excellent writing and communication skills required
- Several permanent full-time positions
- Location
- Auckland CBD or Wellington CBD
**Ko wai tatou | Who we are**
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
As New Zealand's health watchdog, the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.
**Mo tenei turanga mahi | About this role**:
This is an exciting opportunity to join the HDC Complaints Assessment Team (CAT) as a Senior Complaints Assessor or Complaints Assessor. The core work of CAT is analysing and managing complaints through to resolution.
Complaints Assessors analyse and present new complaints, draft letters, review responses and clinical information, and engage with consumers and providers. You will resolve complaints that are suitable for early resolution and refer others on for further investigation.
A Senior Complaints Assessor is a senior member of the team who progresses complex complaint files and drafts sound, high-quality correspondence. Senior Complaints Assessors also engage with key stakeholders and members of the public to provide information and foster understanding of the Commissioner's role and assist Team Leaders in mentoring and growing the skills of junior members of the team.
**Ko nga
- mea ka hiahiatia e koe kia angitu
- te haere | What you'll need to be successful**:
- Excellent writing skills
- The ability to communicate with people from a wide cross-section of the community
- Experience of reviewing and/or mentoring others (Senior Complaints Assessor)
- A calm and professional approach with a sensitive manner
- Proven ability to identify and solve problems
- Enthusiasm for, and a genuine interest in, the health and disability sector
- A relevant tertiary qualification, with law, health, or disability an advantage
- At least four years' (Senior Complaints Assessor) or two years' (Complaints Assessor) relevant work experience, preferably more
**To download the Senior Complaints Assessor position description, please**click here**. To download the Complaints Assessor position description, please**click here**.**
**Applications for this role close 12 March 2024.
-
Complaints Assessors
1 week ago
Auckland City, New Zealand New Zealand Government Full timeJoin HDC's Assessment Team; we are looking for Complaints Assessors - Be part of a skilled and passionate team - Grow to your potential - Further develop your already excellent writing and communication skills - Anywhere in New Zealand The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services...
-
Senior Complaints Assessor
6 days ago
Auckland City, New Zealand New Zealand Government Full timeJoin a skilled and passionate team - Grow to your potential - Excellent writing and communication skills required - Auckland CBD Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints...
-
Complaints Assessor- Aged Care
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeHelp protect the rights of older people in Aotearoa. Join a team committed to fairness, dignity, and quality care in the aged care sector and wider HDC network. - Full-time & permanent positions - Location - Auckland CBD or Wellington CBD **Ko wai tatou | Who we are** The purpose of the Health and Disability Commissioner (HDC) is to promote and protect...
-
Wellington City, New Zealand New Zealand Government Full timeJoin a skilled and passionate team - Experience with Māori & Pacific people required - Full-time, permanent role - Based in Auckland or Wellington Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient...
-
Complaints Assessor Ateha Take Amuamu
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeJoin a team making a real difference in the lives of New Zealanders. Use your analytical and communication skills to support fairness, accountability, and better outcomes in health and disability services. - Excellent writing and communication skills required - Several permanent full-time positions - Auckland CBD or Wellington CBD Location **Ko wai tatou |...
-
Complaints Assessor Āteha Take Amuamu
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeExperience with Māori & Pacific people required - Be part of a skilled and passionate team - Full-time, permanent role - Based in - Auckland or Wellington Ko wai tātou | Who we are The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient...
-
Wellington City, New Zealand New Zealand Government Full timeUse your analytical, communication, and leadership skills to make a real difference in the lives of New Zealanders. - Excellent writing and communication skills required - Permanent full-time position - Auckland CBD location (Britomart) **Ko wai tatou | Who we are** The purpose of the Health and Disability Commissioner (HDC) is to promote and protect...
-
Offshore Assessor/senior Offshore Assessor
1 week ago
Wellington City, New Zealand New Zealand Government Full time**Job Title**: Offshore Assessor/Senior Offshore Assessor **Role type**: Permanent full-time **Location**: Wellington **Salary range**: Assessor: $78,817 to $106,634 **Senior Assessor**: $92,073 to $124,570 Salary dependant on skills and experience. Kōrero mō te tūranga - About the Role The Offshore Assessor/Senior Offshore Assessor will work in the...
-
Complaints Specialist
4 days ago
Wellington, New Zealand Medical Assurance Society Full timeAt MAS we're on a mission to get even better at the exceptional service our Members have loved us for, for over 100 years. As the Member Complaints Specialist you will play a pivotal role in managing and resolving member complaints at the earliest stage, ensuring swift and satisfactory outcomes. This role requires a high level of customer care and support...
-
Senior Complaint Officer
6 days ago
Wellington City, New Zealand Real Estate Authority Full timeAn independent government agency that regulates industry professionals. Aiming to promote high standards of conduct in the industry and help provide increased levels of protection for buyers and sellers. Be apart of a small team that overseas the regulatory framework and licensing of specialised professionals. You will be investigating complaints lodged and...
