Central Control Room Operator

6 days ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

Behind all the road and public transport networks runs a busy Central Control Room and Support Team based in Central, Auckland. This fast-paced environment is on the go 24/7 and we need enthusiastic, agile and tech savvy Central Control Operators to join our team.

As an Operator you will work closely with parking and transport officers, monitoring car park systems, dispatching and managing incident responses, and dealing with customer queries and leading and mentoring others who also respond. This role also supports the Compliance Response and Logistics Specialist with auditing and reconciling contractor activities. Attention to detail is crucial in this role as you will be required to write infringements and spot discrepancies. You will also be prioritising incident responses with limited resources.

**Ko koe tēnei | About you**

We are looking for a team player with at least 2 years of customer service experience. You will possess excellent written and verbal communication and are able to work within a high-pressure environment and proven ability to distribute work activity across multidisciplinary staff.

You will be technically savvy, able to operate Microsoft Applications and CRM systems along with other software that we use.

You will also need to be physically fit, as in the event of a civil emergency response you will need to be able to lift up to 15kg of equipment to back up sites across Auckland.

**Ko wai mātou | About us**

AT is also committed to creating a diverse and inclusive workplace where people come first, we feel safe, respected, valued and supported, and embrace our differences - Tiakitanga.

In addition to delivering worthwhile work that matters, we also invest in you personally with opportunities for growth and development - we offer our team a raft of other great things Some of which include:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability, the authority and autonomy to make lasting decisions
- Modern waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

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