Rooms Controller

6 days ago

Auckland CBD, New Zealand JW Marriott Auckland Full time NZ$60,000 - NZ$90,000 per year

Company

Marriott International is the world's leading global hospitality company, offering the most powerful portfolio in the industry. With 9,000 properties across 139 countries and territories, our 30 brands give people more ways to connect, experience and expand their world. Learn about our 30 hotel brands at  Find Your World.

Located in the heart of Auckland's central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay.

Job Summary

As a Rooms Controller, you will work across departments and take the initiative to deliver a wide range of services that guide guests throughout their entire stay. You are empowered to move about your space and do what needs to be done in diverse environment. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Rooms Controller makes transactions feel like part of the experience and critical to ensure smooth operations throughout the entire hotel.

The duties are as follows, but not limited to:

  • Guest Relations
  • Guest Services/Concierge
  • Processing Check-In/Out

Specific tasks:

  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document exceptions.
  • Verify and adjust billing for guests.
  • File guest paperwork or documentation.
  • Set up/process all guest check-ins/check-outs.
  • Activate room keys and secure valid payment.
  • Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Benefits

  • Dry cleaning on work clothes
  • Free meals on duty
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by JW Marriott Auckland and internationally recognized training programs by Marriott International.
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • First Impression High Tea on the completion of your One month journey

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Supervisor Central Control Room Parking Compliance

    2 weeks ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Central Control Room Operator

    7 days ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Administrative Control Room Guard

    6 days ago

    Auckland, Auckland, New Zealand Drake New Zealand Full time NZ$45,000 - NZ$60,000 per year

    About the company:This leading plastic card manufacturer with a high-security manufacturing plant, bureau plant, and NZ head office based in Albany is on the search for their next team member. They specialize in the manufacturing, personalization, and distribution of plastic cards, including credit cards, gift cards, and driver's licenses.We are seeking an...

  • Control Room Healthcare Security Officer

    2 weeks ago

    Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time

    Permanent, full-time role - Monday to Sunday rostered shifts - Locations include Greenlane Clinical Centre and Auckland City Hospital - Must have a clean full driver’s licence - NZQA qualification relevant to the role **Te whiwhinga mahi | The Opportunity** Join our team at Te Toka Tumai in a critical role focused on safeguarding patients, staff, and...

  • Electricity Operations Controller

    2 weeks ago

    Auckland City, New Zealand Vector NZ Full time

    Electricity Operations Controller - Full-time - Department: Operations and Maintenance - Engagement type: Permanent - Employee Vector is leading the transformation of the energy sector, to create a new energy future. The energy industry is experiencing the biggest and most exciting transformation in 100 years. Our customers want smarter, more sustainable...

  • Electricity Operations Controller

    2 weeks ago

    Auckland City, New Zealand Vector NZ Full time

    Electricity Operations Controller - Full-time - Engagement type: Permanent - Employee - Department: Operations and Maintenance **Energise your career** As world economies try to adapt to a low carbon energy future, there are some jobs that take on new meaning and higher importance. If you thrive working in a sector undergoing significant transformation,...

  • Station Control Lead

    7 days ago

    Auckland City, New Zealand Auckland One Rail Full time

    At Auckland One Rail, we’re more than just a rail operator. We're a team dedicated to delivering safe, efficient, and reliable public transport for Aucklanders. Our commitment is to support Auckland’s exciting transport transformation and to deliver fast, frequent and reliable services that will not only meet but also anticipate the future needs of...

  • Stock Room Assistant Manager @ Auckland Airport

    19 hours ago

    Auckland Airport, New Zealand LS Travel Retail Full time

    We are on the search for an energetic & experienced **Stock Room** **Assistant Manager** to fill a new opening in our **Auckland **business. To achieve the expected deliverables in this fast-paced environment you will need to have: - Demonstrated warehouse supervisory experience - preferably with exposure to bonded goods - Experience with SAP/inventory...

  • Station Controller

    2 weeks ago

    Auckland City, New Zealand Auckland One Rail Full time

    As a Station Controller at Auckland One Rail, you’ll play a vital role in overseeing the safe and efficient operation of our stations and stabling yards. You’ll be responsible for delivering exceptional customer service, managing station operations, coordinating incident responses, and ensuring safety and security across the network. You will do this...

  • Senior Control Rm Hlth Security Officer

    2 weeks ago

    Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time

    Permanent, full-time role - Monday to Sunday rostered shifts - Location: Auckland City Hospital - Advanced Safety Intervention Trained - 1+ year experience in Control Room **Te whiwhinga mahi | The Opportunity** Join us at Te Toka Tumai as a Senior Control Room Healthcare Security Officer. Your responsibility will include safeguarding patients, staff,...