Supervisor Central Control Room Parking Compliance

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

Behind all the road and public transport networks runs a busy Central Control Room (CCR) and Support Team based in Central, Auckland. This fast-paced environment is on the go 24/7.

The CCR is the hub, supporting compliance and facilities departments across AT. These include Parking, Harbourmaster, Transport Compliance, Car Park Facilities and Infringement review. You will be dealing with all of these areas on a daily basis.

As the Supervisor Central Control Room, you will be responsible for supervising the team within the Control Room. These Officers are the first point of contact for parking issues and customer inquiries. This team comprises of 16 Control Room/Support Officers and works across three sites, Viaduct Harbour, Downtown Auckland and Henderson.

As Supervisor you will work closely with parking/transport supervisor, monitoring car park systems, dispatching and managing incident responses, and dealing with customer queries and leading and mentoring others who also respond. This role also supports the Quality and Logistics Coordinator with auditing and reconciling contractor activities. Attention to detail is crucial in this role as you will be required to write infringements and spot discrepancies. You will also, be prioritizing incident responses with limited resources.

**_ As the CCR is a 24/7 operation, you will be required to work on a rotating roster 6:00-14:30 and 10:00 - 19:30 with weekend on call and potential weekend coverage._**

**Ko koe tēnei | About you**

We are looking for a team player with at least 2 years' experience in leading a team in a control room or operations centre environment. You will possess excellent written and verbal communication and are able to work within a high-pressure environment and proven ability to distribute work activity across multidisciplinary staff.

You will be technically savvy, able to operate Microsoft Applications and CRM systems along with other software that we use.

You will also need to be physically fit, as in the event of a civil emergency response you will need to be able to lift up to 15kg of equipment to back up sites across Auckland.

**Ko wai mātou | About us**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

We offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**#LI-AW1