Senior Customer Billing Specialist
6 hours ago
**Senior Customer Billing Specialist**
- Start 2026 right with a new role
- Based in central Wellington
- Four days in the office, 1 day work from home
**Korero mo te turanga - About the role**
At NZ Post, our Finance Operations team keeps the engine running, making sure every dollar, detail, and delivery lines up. We're looking for a Senior Customer Billing Specialist to help lead the charge on best-practice billing, process improvement, and customer service excellence.
You'll be the go-to person for resolving complex billing issues, guiding the team, and ensuring customers are billed accurately and on time. It's a hands-on role that blends technical know-how with stakeholder management, problem-solving, and continuous improvement.
You'll achieve that by:
- Overseeing day-to-day customer billing functions for both domestic and international accounts
- Investigating and resolving billing issues, ensuring revenue is recognised accurately and payment risks are minimised
- Providing expert advice and leadership across billing solution design, system functionality, and process improvement
- Delivering operational reporting and insights that support decision-making and efficiency gains
- Championing quality, compliance, and continuous improvement across the team
**Mou - About you**
You're detail-driven, customer-focused, and passionate about doing things better. You know how to balance accuracy, efficiency, and collaboration, and you're confident stepping into a senior advisory role.
You'll combine that with
- 3+ years' operational experience in customer billing, finance operations, or similar
- Strong understanding of billing systems, internal controls, and process improvement
- Proven ability to analyse data, solve problems, and deliver practical solutions
- Excellent communication skills and confidence working with a range of stakeholders
- Relevant tertiary qualification (Lean Six Sigma or similar process improvement experience a plus)
- A continuous improvement mindset
**Mo te Tukurau Aotearoa - About NZ Post**
There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team. Start your journey with us.
**He Aha Te Pai - What you'll love about us**
We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our **permanent employees** enjoy a variety of benefits including:
- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Retail shopping discounts with our partners
- An Employee Assistance programme to support you when you need it
- Plus more
**Interested? Come and join the whanau**
**Applications for this position close on 26 November 2025**
**There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in**our values**.
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