Senior Customer Regulatory Specialist

Work with a Portfolio of Stakeholders,
- Travel NZ on site visits and train staff,
- Wellington home base with ambitious team

Kōrero mō te tūranga - About the role
We have two newly created Senior Customer Regulatory Specialist roles in our Crown Property Group following a change implementation designed to bring us closer to our customers. This sees us take on more responsibility for property and land management. It is an exciting time to join us to support Crown Property to responsibly manage and enhance the use of Crown Land for existing and future generations.
All our specialists in Crown Property work collaboratively to ensure that portfolios meet legislative and maintenance requirements. We also work extensively with iwi on treaty settlement properties.

**Senior Customer Regulatory Specialist - Built Structures**:
The built structures team oversees our large diverse commercial & residential property portfolio. We have an interesting portfolio that provides a challenge, we can guarantee not every day is the same
We are looking for people who are interested in working in a faced paced environment, who can provide senior leadership and, also don't mind getting out there to make a difference. Working with such a broad portfolio will enable you to unique opportunities to develop your own personal skillset, and we welcome career minded individuals. The team are progressive in their ways of working and will provide a supportive environment.
This Senior position will have had experience in commercial and residential property management with experience working with facilities management suppliers, or previously worked as a development manager.
You will work collaboratively with critical stakeholders, iwi Partners and internal staff to deliver property management plans, monitor and develop lease agreements, perform high-risk property assessments, train, and develop our people (including what to look for in certain situations), and ensure that our built structure portfolio is well cared for.
This position is based in Wellington with travel around NZ. You will need a driver's licence for site visits.

He pūkenga tou - Skills & Experience

**You will have**:

- Strong understanding of commercial & residential property, and/or
- Experience working as a Development Management
- Understanding of good asset management principles,
- Experience in coaching/mentoring less-senior members of your team in a way that builds their knowledge and capability (we have squads),
- Experience in Stakeholder engagement & relationship building,
- Financial & Property reporting,
- NZ Cultural competency for working with iwi.

**You may also bring**:

- Property degree or equivalent preferred, but not required
- Experience in commercial and residential property management with experience in leasing
- Residential tenancy agreements and planned maintenance scheduling
- Proven experience in customer service management

This is a busy and passionate team who are driven and passionate about what they do for Aotearoa. They would welcome someone Senior into the team to build (see what we did there) on what they are achieving so far.
**The annual salary range for this role is**: $117,000 - $136,000 dependant on experience level.

Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave

Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.

You may notice that the Position Description title for this role (Customer Regulatory Specialist - Level Toru/3) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allow