Student Experience Adviser

Company Description
**Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 45,000 students, making us one of NZ’s largest employers.

**Ko te whare Pūtaiao | The Faculty of Science**

Ko te whare Pūtaiao/The Faculty of Science at the University of Auckland is the leading science faculty in New Zealand and one of the largest in Australasia. It undertakes world-class research across the physical, biological and computational sciences. More than 8,000 students' study in our 10 schools and departments, learning from internationally renowned lecturers. Our staff and students can connect with our: Rainbow and Women in Science networks, Parenting support, our Waipapa Marae and our flagship Tuākana Māori and Pacific support programme.

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

**Job Description**:
**Te Whiwhinga mahi | The opportunity**

We are seeking an individual with a strong background in student support and engagement to join our team in the Faculty of Science. Based in an open plan environment, this role is focused on developing a positive experience for students joining the Faculty as part of articulation agreements with partner Universities overseas. A key focus of the role is connecting students to the University’s existing suite of events and services, and encouraging students to develop connections inside and outside the University community that support their academic and personal success. The role is also responsible for ensuring students have a smooth transition to life at the University and engage inside and outside the classroom.

Your strong interpersonal and communication skills, creativity, outstanding organisational abilities, and your friendly and engaging manner, will be a key factor in the success of this role.

**Key Accountabilities**:

- Creating, implementing and reviewing engagement plans for students
- Designing and delivering Orientation programmes that sync with University and Faculty Orientation activities.
- Develop and maintain a close working relationship with central support functions in order to support students
- Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation
- Work collaboratively toward continuous improvement both operationally and strategically
- Ensure actions support delivery of the service promised and at all times demonstrate excellent customer service
- Develop and implement new ideas for improving the experience of these students

This is a fulltime (37.5 hours per week), permanent position.

Remuneration: $54,700 - $68,200 dependent on experience

For more detailed information, please refer to the Position Description.

**Mō tō mātou rōpū | About the team**

Ko te whare Pūtaiao | The Faculty of Science at the University of Auckland is the leading science faculty in New Zealand and one of the largest in Australasia and undertakes world-class research across the physical, biological, and computational sciences.

**He kōrero mōu | About you**

You will have excellent interpersonal and communication skills including experience with a range of traditional and social media, will be friendly and engaging, have a solid administrative background and experience providing first-class customer service.

**Nga Pūkenga Motuhake | Important Skills**
- Experience in the delivery of events
- Knowledge of the tertiary education sector
- Experience in developing innovative and engaging programmes and initiatives in a tertiary or similar environment
- Problem solving ability requiring judgement and interpretation
- Excellent interpersonal and communication skills
- Experience working in an environment requiring high levels of customer service delivery
- Experience and understanding of equity issues in New Zealand
- Tertiary qualification or equivalent experience

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te t