Kaiarahi Pokapu Tauira

Do you have experience working in a customer service role?
- Are you looking for a fixed-term, full-time role between November 2025 and March 2026?

**Korero mo te turanga - About the role**

Te Herenga Waka - Victoria University of Wellington is currently recruiting for fixed-term Kaiarahi Pokapu Tauira - Student Service Centre Advisers to join our Student Service Centre within Titoko - Centre for Student Success. The positions are to give support to the permanent team during our peak time of November to March. Our Kaiarahi Pokapu Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiarahi Pokapu Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

**Key responsibilities include the following**:

- Maintain a high level of knowledge and understanding of the University's services, systems, and processes to support exceptional customer service
- Accurately record interactions and maintain student records as required
- Work closely with team members and other departments to resolve complex issues
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes

**O pumanawa - About you**

**Key requirements include the following**:

- Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences
- Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement
- Ability to remain calm under pressure and resilience in handling high volumes of work
- A self-starter with a positive approach to work and a passion for people and continuous learning
- Proficient computer skills

**Role description**:Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

**Close date for vacancy**:30 October 2025.

**Etahi korero hai awhina i a koe - Why you should join our team**

Our team works in a fast-paced environment where collaboration, creativity, and idea-sharing are part of everyday life. We support each other to achieve great results and value the diverse strengths every team member brings.

This role offers the chance to be part of an innovative, student-focused centre that plays a key role in shaping the student experience at the University. You'll be joining a welcoming team that's passionate about making a positive difference, constantly looking for new and better ways to support students, and committed to continual learning and growth.

**Mo Te Herenga Waka - About Our University**

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.