Student Experience Adviser

Company Description
**Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services’, such as Accommodation, Counselling and Health Services, that are aimed at removing personal barriers to academic success. It also operates ‘engagement’ services such as support for student organisations, social and sporting events, volunteering and leadership support that are aimed at helping students to maximise the non-classroom dimensions of the university experience. For more information on Campus Life services.

**Job Description**:
**Te Whiwhinga mahi | The opportunity**

We currently have an opportunity for an individual with excellent customer service and student engagement skills to join our Student Support team in the Faculty of Arts as a Student Experience Advisor.

Student Experience Advisors are responsible for promoting student development and engagement by providing opportunities and services that support and encourage leadership, personal and academic development, and participation with the broader life of the faculty.

This role blends student-facing and administrative activity and will be responsible for developing and delivering undergraduate support and development programmes, events that foster student life within the Faculty and other responsibilities.

Key Accountabilities:

- Deliver effective first year support and transition programmes including a large scale mentoring programmes and orientation
- Facilitate access to development programmes & initiatives
- Liaise with providers of engagement, wellbeing and pastoral care services
- Deliver high quality events that celebrate student success
- Liaise with faculty and central careers service
- Support student organisations as appropriate to achieve faculty goals
- Ensure programmes are well publicised within the faculty and across other relevant faculties
- Promote and celebrate student successes
- Review and provide regular reporting on the uptake and success of events and programmes and provide recommendations for improvements
- Support the faculty to meet the requirements of the Code of Practice for Pastoral Care of International Students

This is a full time, 37.5 hours per week, permanent role. The salary range for this role is $54,700 - $68,200 per annum depending on experience and qualifications.

For more detailed information, please refer to the position description.

**Qualifications**:
**He kōrero mōu | About you**

Applicants will have recent experience in the planning and delivery of high-volume events, a demonstrated ability to develop strong collegial relationships with providers of related services and experience in generating innovative ideas for engagement and following these through to successful outcomes.

In addition, you will have excellent interpersonal and communication skills including experience with a range of traditional and social media, will be friendly and engaging, have a solid administrative background and experience providing first-class customer service.

**Nga Pūkenga Motuhake | Important Skills**
- Experience in organizing events
- Experience and understanding of equity issues in New Zealand
- Experience working in an environment requiring high levels of customer service delivery
- Experience in developing innovative and engaging programmes and initiatives in a tertiary or similar environment
- Tertiary qualification or equivalent experience

Additional Information
**Mō tō mātou rōpū | About the team**

The Student Development and Engagement team within the Faculty of Arts plays a pivotal role in supporting and nurturing student life and experience. We collaborate very closely with one another, academic and professional colleagues within the Faculty as well as other service divisions within the wider University. We value hard work, innovative thinking and a partnership based approach.

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information pl