Kaiarahi Pokapu Tauira

Are you highly organised with excellent communication skills?
- Have you got previous experience working in a customer service role?
- Can you remain calm under pressure and work effectively and collaboratively?

**Korero mo te turanga - About the role**

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a permanent, full-time Kaiarahi Pokapu Tauira - Student Service Centre Adviser to join our Student Service Centre within Titoko - Centre for Student Success.

Our Kaiarahi Pokapu Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiarahi Pokapu Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

**Key responsibilities include the following**:

- Maintain a high level of knowledge and understanding of the University's services, systems and processes to support exceptional customer service
- Accurately record interactions and maintain student records as required
- Work closely with team members and other departments to resolve complex issues
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes

**O pumanawa - About you**
- Previous experience in a customer service role
- Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences
- Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement
- Ability to remain calm under pressure and resilience in handling high volumes of work
- A self-starter with a positive approach to work and a passion for people and continuous learning
- Proficient computer skills

**Role Description**: If this link is not available, click 'apply' to view this on the University career's page: Click here to see further information, including salary details.

**Close date for vacancy**: Monday, 22 September 2025.

**Reference 1008402