International Student Experience and Compliance Advisor

**Company Description** About us**

Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun.

Making a difference to someone’s life by sharing your industry knowledge, experience and stories is incredibly exciting and rewarding. We work passionately to prepare our students’ to be ‘work ready, world ready’ for an industry we love... and you can be a part of this.

At Yoobee Colleges, we believe learning should be defined by the exceptional. New Zealand’s largest specialist creative and technology college; we’ve been fueling the creative and tech industries for over 30 years with talented Animators, Filmmakers, Designers, Techies, and Game Developers. We offer online delivery, alongside our campuses based in Auckland, Wellington, and Christchurch.

**Job Description** International Student Experience and Compliance Advisor**
**Location: Auckland**
**Full-time | Permanent | Hybrid**

**About the role**

We are looking for a proactive and culturally responsive International Student Experience and Compliance Advisor to join our Quality and Risk team.

In this pivotal role, you will enhance the wellbeing and academic success of our international ākonga, ensuring they enjoy a safe, supportive, and high-quality experience in Aotearoa New Zealand. You will provide advice, guidance, and advocacy from pre-arrival through to post-graduation, while also ensuring compliance with Immigration New Zealand (INZ) and the Education (Pastoral Care of Tertiary and International Learners) Code of Practice.

This role requires a unique balance of empathy, accuracy, and cultural awareness, alongside strong technical knowledge of international student regulations. You will also support the continuous improvement of policies, processes, and initiatives, making a meaningful difference to the lives of our learners.

**Key Responsibilities include**:

- Provide advice and support to international ākonga, parents, agents, and staff on visas, insurance, and compliance.
- Maintain accurate records and ensure compliance with INZ requirements and the Code of Practice.
- Design and support pre-arrival information and orientation programmes.
- Advocate for international ākonga wellbeing, ensuring their voices shape continuous improvement.
- Monitor and analyse data on enrolment, satisfaction, and outcomes to guide planning.
- Liaise with external agencies, including INZ, and contribute to audits and reviews.
- Contribute to Yoobee policy and process development, ensuring cultural responsiveness.
- Embed Te Tiriti o Waitangi principles and inclusive practices into the international student experience.

**Qualifications** About you / Key Requirements**

You are an organised and empathetic professional with strong attention to detail and a passion for supporting international learners. You will be confident working with compliance frameworks while also providing outstanding customer service to students and their whānau.

**To be successful, you will bring**:

- A Graduate Diploma in New Zealand Immigration Advice and at least a provisional immigration adviser licence (preferred), OR eligibility under IAA exemption requirements.
- Strong knowledge of INZ requirements and the Code of Practice for the Pastoral Care of International Students.
- Excellent administrative and data management skills, including CRM/Student Management Systems.
- High levels of accuracy, attention to detail, and time management.
- Outstanding communication and cultural competency, with the ability to engage with diverse communities.
- A collaborative team approach, integrity, and a proactive attitude.

**Additional Information** Why work with us?**

Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun.
- Be a part of NZ’s Largest specialist creative & technology college
- Birthday leave / one day extra leave for special events
- Industry-leading campuses all equipped with the latest tech and equipment
- Rewarding opportunity to support students in their journey pursuing creative industries
- Strong commitment to your professional growth & development
- Amazing work culture that is highly collaborative and supportive

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.