Student Experience Coordinator

Student Experience Coordinator
- Full Time / Part time:Part Time (40% of full time); Approximately 16 hours per week as a minimum
- Regular / Temporary: Fixed term contract for 6 months, with the possibility to extend to permanent.
- Salary: $27 per hour
- Benefits:Enjoy flexible work arrangements and an appreciation for work/life balance.
- Location: Auckland, New Zealand
- Reports to:New Zealand Director

Position Overview
- Are you a life-long learner, curious about the world around you?
- Are you looking for meaningful, part-time work with flexible hours?
- Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?

If so, we would love to welcome you to our global community

We are looking for an individual to support IFSA’s program in Auckland. This position provides academic, cultural and wellbeing support for undergraduate students; organises co-curricular activities and contributes to the overall operations. This position is fixed term and part time to align with the university calendar.

In this position, you will work independently, but will have support from the Director & the Senior Student Experience Coordinator (based in Christchurch). You will work with colleagues from our sites in Australia and the Asia Pacific, the Global Health, Safety & Wellness, Academic Programs and Student Engagement Teams. You will work from home and then meet students on campus or at activities/excursions. Hours are flexible and the workload can be broken up over multiple days in consultation with the Director. You will be required to hold some events on weekends.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 17 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

In this position, your responsibilities would include:

- Organising and coordinating excursions, co-curricular activities and orientations for our University of Auckland students.
- Conducting appreciative advising with students, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems.
- Monitoring student's integration and well-being through regular communication and campus visits.
- Completing isolation and welfare checks in may also be required.
- Supporting the planning and delivery of custom programs.
- Supporting academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations.
- Helping to cultivate and model practices and behaviours that reflect IFSA’s organisational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact.
- Contributing to emergency response and student incident management based on established protocol.
- Having additional opportunities that may include: contributing to other IFSA site operations via remote work and working with other IFSA departments such as Student Engagement for pre-travel program advising.

Requirements, Work Experience and Education
- One - two years of work experience; desired industries include study abroad, higher education, hospitality, tourism, non-profit.
- Contagious enthusiasm for IFSA’s mission, vision and commitments.
- Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully.
- Strong attention to detail in managing program and administrative data.
- Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.
- Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.
- An ability to respond calmly and professionally to emergency situations.
- General knowledge of university system and student life in New Zealand.
- Undergraduate degree preferred but not required.
- The legal right to work in New Zealand.

Physical and Work Environment
- Working on a computer, placing phone/video calls.
- Ability to respond in a timely manner if a student, local or n