Call Centre Administrator

2 weeks ago

Hamilton, New Zealand Te Whatu Ora - Health New Zealand Full time

Hamilton
- 8 FTE 32 hours per week
- Employment type Important aspect Hamilton, Fixed term

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

**About the Role**

Actively listening to parents, caregivers, addressing all level of non-clinical inquiries, offering suitable solutions to meet their needs promptly where appropriate.

Ensuring all information is accurately documented
- Have the ability to handle parent, caregiver, external complaints and resolve issues to ensure satisfaction, escalating complex cases/situations when necessary.
- Maintain meticulous records and update information accurately into our databases.
- Collaborate with internal teams to relay feedback from parents, caregivers and contribute to ongoing improvements in our services.
- Self-awareness and mindful of your own values and beliefs and how this can impact on others.
- Ability to explore and identify needs and understand that one size may not fit all, critical thinking is key
- Ability to maintain confidentiality with patient dealings and information.
- Develop effective relationships across the organisation with all level employees.

**About the Team/Service**
- We are a small call centre who receives call for all patients within the Waikato region, assiting our patients with enrolments and appointment bookings along with all other general queries._
- _

**About you**

Experience in implementing Te Tiriti o Waitangi in action
- Excellent level of interpersonal skills along with written and verbal communication.
- Effective interpersonal and teamwork skills.
- Excellent data entry skills
- Proficiency with using technology and multitasking between different systems while actively listening
- Take accountability for quality and accuracy
- Good level of computer literacy skills
- A passion for helping people

**How to Apply**

**Job details**:
**Job Reference**:

HAM01584**Location**:

- North Island - Waikato - Hamilton**Job type**:

Contract/Temp Part time**Expertise**:

- Non-clinical - Administration - Administration**Closes**:

20-Aug-2025

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