Customer Operations Administrator

1 week ago

Hamilton, New Zealand Genesis Energy NZ Full time

Reference #
- 31584
- Posted on
- 11 Aug 2025
- Closes on
- 17 Aug 2025 09:00
- Location(s)
- Hamilton Office
- Expertise
- Administration, Contact Centre, Customer Service
- Job level(s)
- Entry, Experienced
- Work type(s)
- Permanent full-time

At Genesis, we're in the business of keeping the lights on for Aotearoa, but that's not all we do here We have a diverse portfolio of assets, which creates a diverse and dynamic portfolio of people and work. We believe in succeeding together, growing with energy, and delivering a difference for our people, our customers, and the communities we're a part of. Working here, you'll be valued for the contribution you make and the part you play in empowering New Zealand's sustainable future. We want to provide all customers with a memorable and positive experience - this is where you come in

**About the role**:
We are on a mission to ensure our customers receive accurate and timely invoices so your day will be a mix of administration, problem solving, investigation and outbound calls to customers to help us achieve that. You'll have the opportunity to learn and work across our support functions including Metering, Billing, Payments, Switching and Compliance.

We now have both permanent roles and 12-month fixed-term roles available based out of our modern central Hamilton office. Our people are our greatest asset and to get you started we provide comprehensive training and on the job support. You would work 40 hours per week, Monday to Friday between 8am and 6pm. Once you are established and performing in your role, hybrid working arrangements of 2 days per week from home can be discussed.

**About you**:

- A friendly and engaging manner with strong written and verbal communication.
- Confidence to make outbound calls and negotiate with customers.
- Excellent attention to detail and ability to learn on the job.
- Demonstrated customer service experience with high emotional intelligence.
- A real team focus - we support each other and jump in when needed.

**Our Culture**:
Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. We're a business built on innovation and optimism, a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.

Create your world of tomorrow, at Genesis.

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