Credit Manager

**Job Details** **The Company** Johnson Controls is the Global leader for smart, healthy, and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. **About this opportunity**: As the Credit Manager you will manage the credit control function across all lines of business for New Zealand in partnership with third party India Business Centre (IBC) partners to drive operational performance maximizing collections, with a focus on our New Zealand business stakeholders. This will involve, but not be limited to coaching and training of our broader AR team, escalation management from internal stakeholders and external customers, and stakeholder collaboration. The Credit Manager, Escalations will serve as a key member of the New Zealand Order to Cash team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value **Key Responsibilities**: - Be the point of contact for all escalations coming from India Business Centre. - Governing all debtor dispute meetings with IBC Team and winder business. - Liaise with business units to ensure accurate responses to queries raised by customers. - Track queries raised, recording both due dates and the person in charge for responding to each query. - Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes - Assist with reconciling payment schedules from builders, including analysis of the builder’s payment schedule vs the claim we have raised, and communicating this to the builder. - Maintaining account terms and conditions whilst providing clear communications to internal and external stakeholders overdue and any STOP SUPPLY advice. - Work with internal and external stake holders (Branch Managers, Key Accounts, IBC Team and Clients) - Regular reporting on Accounts Receivable turnover and status of collection activities - Review departmental procedure documentation to ensure it is accurate and meets all standards - Month end accounts receivable activities completed within target timeframes. **Desirable Behaviors & Skills**: - Ability to deal with complex billing issues - Effective time management - ability to set priorities to meet deadlines and work under pressure - Ability to manage stressful situations, particularly during month end activities - Ability to communicate effectively with stakeholders - Ability to handle confidential and sensitive information in a professional manner - Effective task delegation and follow-up - Ability to train and coach staff - Experience in handling Billing processes, Billing systems and tools for standard billing activities - Demonstrates balance between active support and delegation - Demonstrates good judgement on escalating issues - Capable of multi-tasking and prioritizing workload - Exhibits leadership in terms of supporting junior team members - Effectively follows-up on work assigned to team members - Strong work ethic - integrity, responsible - Adaptable & flexible - Exhibits a positive attitude with a "can do" approach to finding solutions and willingness to work outside normal office hours when required - Exhibits a clear understanding of task related expectations - Suggests areas of improvement within one's own sphere of work - Enthusiasm for change and desire to learn - Demonstrates responsiveness and a sense of urgency when dealing with billing issues for key customers **_JCI’s Diversity & Inclusion _** - Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. _ - We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI’s Talent Acquisition team will not be recognised as an introduction._