Sales & Operations Support Specialist

**Build your best future with the Johnson Controls team**

We seek a dedicated **Sales & Operations Support Specialist **passionate about sales and customer service while contributing to our ongoing business growth. In this autonomous role, you'll have the opportunity to maintain relationships through effective customer management. If you excel in sales and customer service, this position will be a perfect fit for you

**What we offer**:

- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Maintain a friendly and efficient products function within the HCS Team, and to provide competent product assistance to ensure HCS clients (internal & external) are provided with the highest level of service achieved through excellent front line Sales, Customer service and first point of contact skills

**How you will do it**:

- Manage customer orders from receipt of order to shipment of product
- Enters customer orders into Order entry system the same day the order is received
- Maintain an ongoing relationship with selected customers
- Collaborates with regional sales force and other field staff to deliver premier customer service
- Forecast upcoming months financial figures within the timeframes set out
- Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
- Meet or exceed sales and revenue targets
- Researches and resolves customer complaints/issues and provides customer assistance in locating and identifying replacement parts
- Provides same day responses to scheduled dates and backorder status of product
- Uses knowledge of products and product availability to provide a communications link to
- the customer
- Maintain Database in various sources Excel, iScala, SMX
- Validate, provide resolutions for Purchase order related invoices in Maple
- Responsible for working with customers where products are of a technical nature
- Research and processes credit and return requests
- Performs daily maintenance to customer orders to ensure timely delivery based on customer demand
- Works closely with Service and Project Teams to provide best in class service
- Complete adjustment sheets as needed to reflect accurate inventory count
- Perform audits of warehouse, dock areas, and floor locations
- Work involves lifting or handling of materials
- Other duties may be assigned
- Comply with all Company policies and procedures in particular JCl's Health, Safety and Environmental policies

**What we look for**:

- Experience in Sales & inventory operations
- Analytical skills to anticipate future inventory demand trends and avoid surplus or obsolete inventory
- Ability to work independently and as a team
- Strong problem-solving skills with the ability to identify root causes
- Demonstrated technical aptitude for parts interpretation
- Proficient with MS office (Outlook, Excel, Word)
- Working experience with ERP systems, iScala desired
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process. _

JCI’s Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

LI-JS4