Customer Advisor

**General information**:

- Location
- Auckland
- Expertise
- Contact Centre, Retail, Sales
- Job Level
- Entry, Experienced
- Employment Type
- Permanent full-time
- Close Date
- 11-Feb-2025
- Ref #
- 59229

**Description & Requirements**:
**Spark UFL**
- Join NZ's #1 Mobile & Digital Services provider and build your career

**Ko tō mahi - What you’ll do**:
As the friendly face of our team in Manukau, you'll be working as a Permanent full time, serving and selling to customers with enthusiasm and expertise. Your responsibilities will include:

- Your day-to-day will have you utilising your outstanding systems and products knowledge to: Drive Sales, provide world-class retail & customer service & deliver suitable Solutions.
- Providing Exceptional Retail & Customer Service: Engage with each customer, ensuring a memorable and positive experience.
- Offering Tailored Solutions: Identify and provide custom solutions that meet the unique needs of each customer.
- Virtual Assistance: Provide support through chat messaging, adapting to various customer needs, and ensuring high-quality interactions.

Your great attitude and eagerness to learn are more important than experience. Though a background in Retail, Contact Centre, or Hospitality is a plus, it’s not mandatory. Key traits include:

- Dedication to exceptional customer experiences.
- Ability to connect with diverse individuals.
- Excellent communication and team collaboration skills.
- Self-motivation, goal orientation, and strong problem-solving and decision-making abilities.

**Mō tēnei tūranga mahi - About the role**:

- The first thing we are looking for is a great attitude and a willingness to learn, if you bring skills from Retail, Contact Centre, or Hospitality that's great - but not essential.
- The most crucial thing is that you want to provide excellent customer experiences and can connect with people from all walks of life.
- You'll be an excellent team player who has outstanding communication skills and the capacity to work independently (and earn some great commissions by meeting or exceeding your sales targets)
- You will be self-motivated and goal-oriented with strong problem-solving and decision-making abilities.

**Ō tātou painga - Our benefits**

These are just one of the many things that make working at Spark that extra bit special. Along with competitive pay, vibrant and supportive growth-focused culture, we offer varies benefits available to you just for being with Spark:

- Uncapped Commission
- Monthly $120 Spark credit to use on any of our amazing products (at staff rates)
- Comprehensive medical insurance & life and income protection
- Development opportunities with countless career pathways within the wider Spark group.
- $1,500 referral scheme - get your mates to join and make some extra cash

**Ko wai mātou - About us**:
Millions of New Zealanders and thousands of businesses turn to us as Aotearoa's largest telecommunications and digital services company. With our roots dating back to the 1800's, Spark is woven into the fabric of Aotearoa, and we are committed in our purpose of helping ALL of New Zealand WIN BIG in a DIGITAL WORLD, through amazing technology.

With this commitment to our country comes a commitment to our people. We want you to connect and bring your whole self to work so we can celebrate the unique things that make you, you. We're thinking big about transforming our country and our inclusive culture is all about embracing your story and empowering you to grow through your journey here at Spark. By embracing this diversity, we enhance our understanding of the world around us and unlock endless potential.

We operate in an exciting and constantly evolving industry, and this brings new and unique challenges every day. Across Spark we are empowered to deliver better outcomes for the fast-changing needs of our customers. The traditional hierarchical organisational structure has been scrapped in favour of a transparent and collaborative Agile environment that leverages diversity and in turn creates highly productive teams. We step up to the challenge every time, taking ownership to achieve great things on our quest to shape a better future together.

We strive to enable better outcomes for ALL of New Zealand - so come join us today, on our quest to make a difference towards OUR TOMORROW.
- To download the position description, please sign in with your account._