Customer and Stakeholder Advisor

1 day ago

Auckland City, New Zealand Ventia Pty Limited Full time

Customer and Stakeholder Advisor

**Date**:14 Jan 2025

**Location**:Auckland, AUK, NZ, 0612

**Company**:Ventia

**What’s in it for me?**
- Competitive salary, excellent benefits including Southern Cross Health Insurance
- Opportunity to make a positive impact in local communities
- Ventia offers a friendly, supportive and inclusive team environment where you matter
- Professional development and growth opportunities
- Be part of some epic projects with Ventia

**The Role**
We are on the hunt for a dynamic and approachable Customer and Stakeholder Advisor to represent the Transport team in building strong and resilient relationships with the local community, our client, and other key stakeholders.

**NZ Full Clean Driver’s License is essential for this role.**Your dual focus will be coordinating communications from external stakeholders including letter drops and supporting the Customer and Stakeholder Manager with administrative and general office tasks. Specifically, the effective communication of project plans and programs to relevant stakeholders, diplomatic handling of stakeholder concerns. You will be the first point of contact for the site and will provide ad-hoc administrative support as required. You will be self-motivated and proactive, with the ability to work independently and as part of a team.

**About you**
- Have a professional telephone manner and demonstrate excellent written and verbal communication skills
- Distribute Notification of works (letter drops) in local communities and businesses
- The ability to effectively manage and escalate all requests, complaints and notifications from the public and our clients
- Exceptional interpersonal skills and the ability to build strong relationships with external and internal stakeholders
- Good physical and mental resilience and thrives under pressure
- Intermediate Microsoft Office skills (Word, Excel and PowerPoint)
- The is a junior role that will suit someone with a Communications background and a passion for customer service and stakeholder management. If you are passionate about customer service, enjoy being out in the community, and are comfortable with hands-on tasks like letter drops, we’d love to hear from you

**About Ventia**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. This exciting role reflects the changing times for how we operate with a mindset of having the customer at the heart of what we do

**How to apply**

**Reference Number 161405**

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

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