Ms Engineer L3

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:
**Working at NTT**:
If you have a desire to succeed and drive your own career, NTT offers you the opportunity to make that happen.

We believe that when we’re connected, the world becomes a better place. Everything we do today is with the intention of building a better, more sustainable tomorrow.

It’s about connecting - both in the technology sense and the people sense. We enable our clients with the right solutions and services so that they too can contribute to a more connected future.

We're positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 40 000 great people in more than 57 countries, you'll be working with teams across the world. You'll be doing great things for our clients and helping them achieve their business ambitions.

We are looking for a Systems Engineer L3 to join our team in central Auckland.

**Key Roles and Responsibilities**:

- Work in a team to provide 3rd level support for Windows servers and services
- Management of VMware and Hyper-V hypervisors and guests
- Troubleshoot & resolve incidents within SLAs
- Communicate with customers and stakeholders
- Maintain process and technology documentation
- Provide expertise in services including backup/restore, monitoring, print serving, file replication, server hardware, patch management, disaster recovery etc
- Operational support, Agile project work and Service Improvement
- You will be working in a large-scale enterprise environment with exposure to new technologies as they evolve
- Be able to do rotational on-call once you are familiar with the environment
**About you**:

- Previous 3rd level systems administration experience supporting Windows Server platforms (2003 - 2019) and related systems is essential
- Experience supporting Microsoft Technologies like AD, DNS, DFS, DHCP, PKI, IIS, Windows Printing
- Experience with Windows backup technologies
- Experience supporting virtualization technologies
- Experience supporting enterprise sized clients
- Professionalism and technical excellence
- Excellent problem-solving/troubleshooting skills and initiative
- Good communication and intrapersonal skills, and be a team player
- You will need the right to work full-time in New Zealand
**Required Qualifications**
- **
Microsoft related certifications**:

- **
A+**:

- **
ITIL would be advantageous**
**NTT Benefits Include**

Birthday Leave

Employee Referral Bonus

Employee Assistance Programme

Flexible Working Arrangements

Life Insurance & Salary Continuance

And more...

You will join a dedicated client support team of 35+/-. Awesome team, great environment, exciting client.

The environment is large and complex, and you will have the opportunity to work in a wide range of technologies for one of New Zealand's best-known companies.

**Diversity in NTT**

NTT is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category

**What will make you a good fit for the role?**

**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to