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Ms Engineer

2 weeks ago

Auckland City, New Zealand NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The NTT Managed Services Team is a dynamic and high performing team supporting NTT’s client in a Managed / Outsourced Environment.

Your role is to perform a variety of 3rd level engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.

You will need to demonstrate a high level of commitment, initiative, and ability in your work. You should be a motivated self-starter with proven abilities to get the job done. You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL driven Integrated Services Management environment.

You will be required to participate in the provision of on-call functions on a rotational basis. You will also be required to perform network changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.

**Working at NTT**

**Requirements: Education, Training and Experience**
- ** Technical** Mandatory**
- At least 8 - 12 years of experience in a technical support environment working with Firewall**:

- Checkpoint, Fortinet**, Proxy - BlueCoat, Zscalar and f5 security products.
- ** Checkpoint certification CCSE, CCTE, CCSA**.
- Good to have Fortinet Firewall skills with NSE4- NSE7 certification
- Good to have Cisco CCNP/CCIE Security certification with good working experience in supporting Cisco ASA, FTD/IPS, ISE, AnyConnect VPN.
- Strong knowledge to support, maintenance and troubleshoot any incident and request on Cisco ASA/Firepower/FTD, Cisco ISE, Juniper SRX in the complex enterprise environment.
- Experience in supporting Web gateway technology from Zscaler ZIA, Symantec bluecoat web gateway.
- Experience in supporting and strong knowledge on VPN technologies from Cisco Any Connect and Zscaler ZPA,
- Experience in managing Compliance management tools like AlgoSec Firemon, Skybox.
- Good knowledge of routing and switching protocols.

**Desirable**
- Zscaler certifications and experience.
- Cyber Security Tools for AlgoSec, and SIEM solutions Splunk, RSA envision. Vulnerability Management tools like Qualys or Tenable.
- Prior experience and/or training about the ITIL Services Framework
- Scripting skills with good command of Python.
- Experience in supporting Splunk Log search head, running query.
- Knowledge of Mitre framework.

**Key Skills** **Attributes**
- Ability to lead the technical investigation, speak to the client in the incident discussion, clearly articulate the problem/incident statement and technical details.
- Experience in managing large customers with multiple data centres and sites.
- Strong team player collaborates with teammates and contributes towards team success.
- Ability to work in a challenging and constantly changing environment.
- Display a willingness to persevere with difficult tasks.
- Demonstrate resourcefulness and sound judgement.
- Good aptitude to learn and adapt to new security technology.
- Strong customer service focus with an understanding of client expectations.
- Strong communication
- verbal, writing and interpersonal skills
- Demonstration of NTT’s core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.
- High level of initiative, accountability, attention to detail and ability to follow process particularly Change Management.

**Key Roles and Responsibilities**:

- Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.
- Provide remote technical support and Escalations within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management
- Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources
- Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.
- Provide remote technical support and Escalations within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Conf