Customer Support Executive

Customer Support Executive (Part Time)

Valocity Limited

Auckland CBD, Auckland

About Us:
At Valocity, we are revolutioni s ing property decisions for people and planet to empower a more sustainable future. We enable organi s ations including lenders, valuers, brokers, insurers and real estate agents with advanced AI-driven technology and the latest property data to make better data-based decisions.

We’re transforming the property ecosystem across over 3000 cities around the world and our innovation has been well recogni s ed including at global awards such as Scale Up of the Year in India, and 2024 winner of the Future of Living Challenge, Cityscape Global, Dubai.

About The Role:
We are looking for a part time ( 30 hours per week) Customer Support Executive to join our Customer Service Team in Auckland. Reporting to the Customer Support Team Leader, you will be responsible for ensuring that all customers, lenders, and brokers have your support with their valuation queries. It is expected that the hours will necessarily include Wednesday and Friday with the balance hours to be a greed.

Key Responsibilities:

- Monitoring the valuation platform to ensure valuation orders flow through seamlessly.
- Keeping clients up to date with processing times, managing and resolving any client escalations and providing resolutions in a timely manner.
- Liaising with our valuation support team and coordinating with other teams across the business while building and maintaining relationships with stakeholders.
- End to end monitoring of valuations to ensure they are compliant with contract SLA’s.
- Compliance checking of valuation reports to ensure Valocity meet s customer SLA’s, and prescribed bank and valuation reporting standards.

About You:

- Buying a home can be a stressful process, so this is a role for someone who is committed to going above and beyond for our customers and providing an excellent customer service.
- Must have customer service / call centre / admin experience.
- Experience in property / banking / real estate industry is ideal but not essential.
- Excellent interpersonal and communication skills, both written and verbal including an exceptional attention to detail.
- Strong problem-solving skills, client management, stakeholder engagement, confident and comfortable operating in a fast paced, fun environment.
- Strong computer literacy and proficiency and ability to quickly learn and adapt to new systems and processes.
- Good time management and organisational skills including the ability to multi-task conflicting priorities.
- Focused and self-managed, and ability to work independently as well as in a team.
- High level of motivation and enthusiasm with strong focus on customer service delivery.

Why Us?
- Innovative Environment: Be part of a forward-thinking company that is transforming the property valuation industry
- Hybrid Working: Have the best of both worlds Enjoy the flexibility of working remotely, as well as the structure and social aspect of office attendance as well
- Birthday Leave: If you have been working for Valocity for over six months, you will be eligible to take birthday leave on your birthday
- Parental Leave: Valocity provide generous parental leave benefits for both primary and non-primary caregivers
- Long Service Leave: To show our appreciation for all that you’ve done for Valocity over the years, take an extra week of leave every year after you have been here for 5 years. We couldn’t have done it without you
- Wellbeing Gift: Our Valocity family's wellbeing is one of the most important things Have $100 per annum to spend on whatever wellbeing activity you want.
- Professional Growth: Funded learning plans to ignite curiosity and build your knowledge
- Innovation Days: This huge annual event is an amazing opportunity to meet your team and build relationships from all over the world - an event not to be missed
- To be considered for this role, you must have NZ work rights and ideally be in NZ already.