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Digital Content Specialist

3 weeks ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport (AT) keeps Auckland moving We plan and fund public transport, promote and initiate alternative ways to get around the city, operate and maintain the local road network, and manage parking and traffic systems. How are we going to deliver easy, and safe, journeys for a growing and vibrant Auckland? By innovating and focusing on exceptional customer experiences

**Te Whiwhinga mahi | The opportunity**

We have an awesome opportunity for a Digital Content Specialist to really effect change and help us achieve our goals. We know what we do on the inside shows up on the outside and this role plays a huge part in AT becoming more customer centric, keeping pace with the increase in our customers' digital interactions, and meeting our ever-growing CX expectations. Our focus starts with our customers - and our vision in this space is fully supported by our CEO and leadership teams.

**What you might like to know about this opportunity**:
As Digital Content Specialist, you will:

- Be a key part of delivering the Digital Content Strategy that supports the AT website and AT mobile app
- Create excellent customer experiences through building compelling digital content and engaging storytelling
- Plan, produce and publish written content across digital channels to drive customer advocacy, simplify our customers' digital journeys, and empower customers to easily access information and services without the need for assistance.

**Ko koe tēnei | About you**

**You will bring**:

- A bold ambitious outlook with a history of finding innovative ways to deliver business outcomes
- A superior communication skillset with a growth mindset
- A superb level of attention to detail
- A track record of crafting well-written content that is concise yet engaging and is understandable and appealing to a broad audience
- A proven ability to analyse and synthesise complex information and communicate it clearly and simply
- The ability to be customer oriented while maintaining a delivery focus
- An agile and adaptable work approach
- A demonstrable team player attitude, with the dedication to continually improve processes to achieve high quality outcomes efficiently
- The ability to foster and manage strong stakeholder relationships
- An understanding of how SEO works and the purpose and implementation of the WCAG accessibility guidelines.

**Ko wai mātou | About us**

In addition, we also offer:

- Worthwhile and meaningful work that makes a difference
- A chance to work on large diverse projects unique to NZ i.e. no other infrastructure projects of the complexity and size across NZ
- Hybrid/flexible working options
- We love promoting talent and/or offering internal mobility opportunities
- Opportunity for accountability, the authority and autonomy to make lasting decisions
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships