Customer Experience Owner

**Customer Experience Owner - Customer Data and Integration**

**Mō Mātou | About us**:
At ASB, we’re more than a bank — we’re a purpose-led organisation helping people, communities, and our environment thrive together. With a proud history and a clear vision to support New Zealanders in getting one step ahead, our work is guided by the values of Courage, Care, and Curiosity. We’re bold in challenging the status quo, we genuinely care about those we work with and serve, and we’re always exploring new ideas to improve how we work.

As one of Aotearoa’s most trusted banking partners, we offer the scale and stability of a large organisation, while recognising and valuing each person’s contribution. Your ideas, growth, and impact matter here — and you’ll be supported to do meaningful work every day.

**Mō te Tūranga | About the role**

As a Customer Experience Owner, you’ll lead cross-functional squads to deliver outcomes, design and deliver experiences that meet customer needs and drive business value. You’ll champion innovation, challenge the status quo, and ensure work is prioritised to align with ASB’s strategic goals and OKRs. Your focus will span both incremental improvements and transformational change across the end-to-end value chain.

The Customer Tribe at ASB is leading a substantial programme of work to modernise its Customer platforms. Data and Integration will be key to its success with many touchpoints across the bank. Current areas include data quality, migration of all customers, enabling our integration modernisation, uplifting to cloud and re-tooling with Snowflake and PowerBI. We have recently appointed an Integration CXO, we see this role working closely with them, but with a large focus on the data streams.

You’ll be responsible for:

- Defining and communicating a clear vision for stakeholders and squads.
- Collaborating with the Chapter Leads and Integration CXO to grow the teams and capabiliites needed to be successful.
- Articulating progress, challenges and decisions to senior stakeholders
- Aligning with ASB’s wider strategy’s, challenging where appropriate.
- Utilising the latest tech and data thinking to enable ASB’s agility into the future e.g. Agentic.
- Leading planning activities and managing dependencies across squads.
- Driving prioritisation, innovation, and value measurement across the portfolio.
- Collaborating with the wider leadership team to align efforts and outcomes.

**Ō Pūkenga | About you**

You’re a strategic thinker with a passion for creating exceptional customer experiences. You bring courage, clarity, and collaboration to everything you do, and you’re confident challenging the status quo to drive meaningful change.

We’re looking for someone who:

- Has wide data expertise (10+ years)
- Can turn ambiguity into a plan
- Communicates with impact and clarity.
- Builds strong relationships across teams and stakeholders.
- Thinks analytically and acts with purpose.
- Champions innovation and continuous improvement.
- Leads with empathy, curiosity, and a customer-first mindset.

**Te mahi ki ASB | Working for ASB**

ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.

- **Career Growth**: Access to learning and development through training sessions, courses, and internal opportunities

- **Inclusive Culture**: Join values-led teams that celebrate diversity and support employee-led communities

- **Health & Wellbeing**: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support

- **Meaningful Benefits**: Enjoy discounted banking, insurance, and a generous parental leave top-up

- **Impactful Work**: Be part of a purpose-led organisation that makes a difference for New Zealanders

**Job details**:

- Reference #- JN162408-
- Posted on- 03 Nov 2025-
- Location(s)- Auckland-
- Expertise- Data, Product Management-
- Work type(s)- Full Time- no document

Application closes on 16 Nov 2025 23:59