Customer Experience Owner

6 days ago

Auckland, Auckland, New Zealand ASB Bank Full time

Customer Experience Owner - Salesforce Centre Of Excellence
Mō Mātou | About us:
At ASB, we're more than a bank — we're a purpose-led organisation helping people, communities, and our environment thrive together. With a proud history and a clear vision to support New Zealanders in getting one step ahead, our work is guided by the values of Courage, Care, and Curiosity. We're bold in challenging the status quo, we genuinely care about those we work with and serve, and we're always exploring new ideas to improve how we work.

As one of Aotearoa's most trusted banking partners, we offer the scale and stability of a large organisation, while recognising and valuing each person's contribution. Your ideas, growth, and impact matter here — and you'll be supported to do meaningful work every day.

Mō te Tūranga | About the role
As a Customer Experience Owner, you'll lead cross-functional squads to design and deliver experiences that meet customer needs and drive business value. You'll champion innovation, challenge the status quo, and ensure work is prioritised to align with ASB's strategic goals and OKRs. Your focus will span both incremental improvements and transformational change across the end-to-end value chain.

You'll Be Responsible For

  • Leading the Salesforce Centre of Excellence and the Salesforce Platform Operations squad
  • Managing the governance model, creation of and adherence to standards for all Salesforce delivery squads
  • Managing and supporting the release environments of Salesforce
  • Managing platform health
  • Creating connected customer experiences across digital platforms and communications.
  • Driving a learning culture through test-and-learn practices and data-driven insights.
  • Delivering strategic roadmaps while managing risk and ensuring compliance.
  • Translating business needs into realistic budgets and capability requests.

Ō Pūkenga | About you
You're a strategic leader with 5+ years' experience in Salesforce platform environments, passionate about empowering teams, setting standards, and driving transformational change.

We're Looking For Someone Who

  • Has 5+ years in leading Salesforce platform environments
  • Is driven by principles and standards
  • Has the big picture in mind to lead core strategic platform decision-making
  • Leads with empowerment, transparency, and trust.
  • Thrives in a fast-paced, learning-focused environment.
  • Is customer-obsessed and open to feedback.
  • Champions experimentation and continuous improvement.

Te mahi ki ASB | Working for ASB
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.

  • Career Growth: Access to learning and development through training sessions, courses, and internal opportunities
  • Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities
  • Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
  • Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up
  • Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders

Join us and make a difference - apply today

  • Product Owner

    6 days ago

    Auckland, Auckland, New Zealand Randstad New Zealand Full time

    Product Owner: Enterprise Systems Delivery (Contract)6 Months | Immediate Start | Competitive RateThe Role and OpportunityJoin a large-scale enterprise undergoing a significant Agile transformation. We need a seasoned, contractor-ready Product Owner to immediately drive the implementation and management of a Group's critical core business systems.This is a...

  • Product Owner

    6 days ago

    Auckland, Auckland, New Zealand Spark New Zealand Full time

    Ko wai mātou? - About usAs New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.We operate in an exciting and constantly evolving industry, where...

  • Product Owner

    6 days ago

    Auckland, Auckland, New Zealand Whip Around Full time NZ$60,000 - NZ$1,000,000 per year

    Whip Around was  born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe's largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear...

  • Product Owner

    6 days ago

    Auckland, Auckland, New Zealand Whip Around Full time NZ$80,000 - NZ$120,000 per year

    Whip Around was born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe's largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear pain...

  • Delivery Product Owner

    4 days ago

    Auckland, Auckland, New Zealand AA New Zealand Full time NZ$80,000 - NZ$120,000 per year

    Working with the AA | Me mahi tahi tatou ki AAFor over 120 years the AA have been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services...

  • Customer Experience People Lead

    6 days ago

    Auckland, Auckland, New Zealand Xero Full time NZ$90,000 - NZ$120,000 per year

    Our Purpose At Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make...

  • Business Owner

    6 days ago

    Auckland, Auckland, New Zealand Southern Cross Healthcare Full time NZ$120,000 - NZ$180,000 per year

    Business Owner – Supply Chain Maturity(12-15 month fixed term role)National Support OfficeMō te Tūranga | About the RoleSouthern Cross Healthcare's Supply Chain Maturity Project is a cornerstone of our 10-year strategic vision, designed to modernise and transform how we manage supply chain operations across 18 hospitals nationwide. By implementing a new...

  • Technical Product Owner

    4 days ago

    Auckland, Auckland, New Zealand Gentrack Ltd (Global) Full time NZ$80,000 - NZ$120,000 per year

    At Gentrack, we're reimagining the future of energy and water — and we're looking for a Technical Product Owner who blends product thinking with strong technical understanding. If you've started your career in development or engineering and are now passionate about shaping products that deliver real impact, this role is for you.Product ExecutionBuild...

  • Digital Channels Product Owner

    6 days ago

    Auckland, Auckland, New Zealand Reserve Bank of New Zealand Full time NZ$90,000 - NZ$120,000 per year

    Digital Channels, Product Owner Play a pivotal role in shaping and delivering Te Pūtea Matua's digital presence.Lead with influence – collaborate across teams and drive meaningful changeDeliver customer focused outcomes for our website and intranetAuckland or Wellington based.Te tūranga – The roleThe Product Owner is responsible for managing the...

  • Customer Experience Specialist

    6 days ago

    Auckland, Auckland, New Zealand Tend Health Ltd Full time NZ$60,000 - NZ$90,000 per year

    The position will require you to work a Monday to Sunday roster, including early evenings up to 9pm. Please select your work location preferences in our application question.We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences....