Customer Service Representative

1 week ago

Whangarei, New Zealand Carters Full time

For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

As a Customer Service Representative at CARTERS WHANGARAI, you'll excel in providing outstanding service and ensuring timely, professional, and safe assistance to our customers. This position demands agility and flexibility in a dynamic environment, making your adaptability and versatility essential assets to our branch's success.
- Efficiently locate and recommend suitable products, catering to customer needs both at the counter and on the sales floor, while also managing sales documentation processing.
- Ensure a smooth store experience by precisely handling sales refunds, upholding impeccable showroom standards, and guaranteeing 100% accuracy in charging the correct account and product.

**About you**
- Natural interpersonal abilities, skilled in cultivating trust and establishing rapport with our valued customers.
- Collaborative individual committed to working within a team environment.
- Focus on meticulousness, precision, and effectiveness.
- Proficient in navigating computer systems with confidence.
- Past involvement in customer service roles.
- Building industry knowledge is advantageous.

**Advantages of Advancing Your Career with Carters**
- ** Stability and a focus on work life balance,** this role offers permanent full-time employment with no work on weekend.
- Attractive compensation package
- ** 7.5% benefits package designed to support your health and financial security.** This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
- Company buying privileges across all CARTERS stores.
- Opportunities for training, growth, and advancement.

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