Customer Service

6 days ago

Whangarei, Northland, New Zealand Scania Full time NZ$50,000 - NZ$70,000 per year
Role Summary

Join our Whangarei team & showcase your excellent customer relationships. Vehicle/transport industry experience preferable

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 130 years ago, we're excited to say that Scania today, is one of the world's most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like "why?" or "what if?" and go beyond what's easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now's a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

What you will do
Working for Scania is not just about the job. It is about you too. Our people are our strength.

Based in our Whangarei branch, this position plays a key role in ensuring excellent customer relationships are created and maintained to both external and internal customers.

This will be achieved by

  • Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
  • Managing and ensuring accuracy of all documentation
  • Creating work orders, allocating work to the workshop and invoicing
  • Work closely with the Workshop to ensure availability of parts
  • Monitor stock, spare parts and inventory

What we can offer you

  • Attractive hourly rates
  • A dynamic and inclusive work culture - be part of a great team
  • A safe working environment
  • Subsidised medical insurance
  • A monthly bonus potential up to $400
  • PPE/Uniform provided
  • Employee Benefit Program offering discounts at over 100 retailers
  • Well established global brand
  • An environment that is supportive, friendly & fun
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification & sustainability
  • A company that is growing, with potential for career development opportunities
  • Continuous learning & training
  • Opportunity to participate in the global Scania Top Team technician competition

Who you are
To be successful as a CSA / Parts Advisor you will have previous experience in a customer service and/or parts/warehouse role, preferably within the automotive industry. Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives. 

You will have

  • Strong verbal and written communication skills
  • Effective problem solving, negotiating and influencing skills
  • Strong abilities in time management, organisation and administration
  • Ability to think on your feet and show initiative
  • Previous experience in a similar role in the automotive industry (preferred)

To apply
 "Apply now" and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.

You need to have full New Zealand working rights to apply for this role

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.


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