Customer Service Rep Branch

Māngai Ratonga Kiritaki | Customer Service Representative, Whangarei
- Whangarei branch
- Full time, Permanent position
- Monday to Friday roster

Mō te tūranga | About the Role

We are driven to ignite financial possibilities for our customers, communities and for the whole country. As the Customer Service Representative, you will support our valued customers with their banking needs, including but not limited to, online banking queries, assisting with bank card queries, and general banking enquires such as bank statements. You will be the first point of contact for our face-to-face customers that enter the branch and will provide a refreshing and positive experience every time. You will also support the bank to grow business by identifying customer needs and referring them to the appropriate people to assist with their financial requirements.

Nā tāu rourou | What will you bring?
- A can-do attitude along with amazing customer service skills
- Prior banking experience preferred but not essential
- A genuine desire to help people and willing to go the extra mile
- You are a self-starter, quick thinking and solutions focused
- Great communication skills and no job is too big or small
- You have a smart approach to problem-solving, and a knack for uncovering your customers' unexpressed needs.

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac New Zealand, our purpose Working in partnership to build a fairer and stronger New Zealand for Westpac people, customers and communities - Together Greater

What makes us unique are the people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. Because we’re a place that values, rewards and recognises individuality. After 160 years of making New Zealand greater, our purpose remains the same - to help New Zealanders succeed. Our greatness comes from our difference, which is why we aspire to create a workplace where you can bring your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you
- The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities._

Mahi tahi tātou, kaha ake tātou | Together Greater

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neur