Franchise Relationship Manager

**About the business**

Premium Cleaning Services is a leading provider of domestic and commercial cleaning services across the country, resulting in healthier and cleaner homes. The business has operated for over 10 years and we remain at the forefront of best practice methods. We are present in Auckland, Waikato, Tauranga, Wellington, Christchurch, Napier, Nelson and are ever growing.
Our main values are Honesty, Dedication, Timeliness and Thoroughness and are looking for people who resonate these values in their work as well as daily life.

**About the role**

We are looking for a Franchise Relationship Manager to join our growing team and to help deliver the next phase of growth for the franchisor and ensure Premium Clean franchisees have the best possible experience. There is a new and exciting strategy to grow the business and we need a team member who is able to support new and existing franchisees with their business growth, cares deeply about their long-term success and can ensure they have everything they need to reach their potential. The new Franchise Relationship Manager will be responsible for driving the performance of our new franchisees and supporting them to reach their goals. The key to supporting our franchisees is building a great relationship with them so you can understand their needs and coordinate the assistance they need to help them thrive.

**This role will have lots of variety and some of the regular responsibilities include**:

- Franchisee onboarding including system set up, marketing, customer service and administration training.
- Regular meetings with franchisees to monitor progress and suggest improvements.
- Collating monthly reports using sales and accounting data from all franchisees.
- Preparing and attending franchisee quarterly reviews together with Management to analyse and drive franchisee performance.
- Coordinate and deliver business administration training to franchisees
- Be the first point of call for communicating updates and process changes to the franchise group. You will provide our franchisees with practical expert advice and support to improve the efficiency of their daily operations.
- Assist to implement and maintain franchisee compliance with the Coochie System including maintaining, updating and innovating all the requirements of the Handbook.
- Shortlist and recruit new Franchise partners.
- Assistance in franchisee event planning.
- Ad-hoc assistance to the franchise CEO, General Manager and COO
- You will be driven and passionate, willing to work within a fast-moving environment and have a deep desire to succeed.
- Communication and presentation skills are a must. We want someone on our team who backs the brand and the business of the franchisor but is also able to understand and be honest with our franchisees to help them achieve their business goals under the franchise structure.
- Organised, takes pride in their work, is able to demonstrate project management experience and has the ability to balance and communicate priorities.
- Be confident, personable, and friendly in order to grow the already strong relationship between franchisor and franchisees.
- Is passionate about achieving results and delivering business and sales performance.
- Be professional and have some customer service experience.
- Hold a current drivers licence and be comfortable travelling a few times to support our franchisees in person, or to attend our regional or national events such as conferences.
- You don’t need any specific experience in our industry or have worked with franchisees in the past. We are looking for someone that loves building relationships, a team player and is willing to learn about this unique business.
- Experience in an office environment is preferred and proficiency in Microsoft Office is essential.

If you think this would be great fit for you, please enquire.

**What’s on offer?**
- Work in a friendly & supportive environment
- Training & support in learning our systems & programs
- Travel to meet and support our franchisees
- Work in one of New Zealand's fastest-growing franchise companies
- The opportunity to make a positive difference to small businesses

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you require sponsorship for the job?

Licence/Certification:

- Drivers License (required)

Willingness to travel:

- 75% (required)