Service Desk Analyst

2 weeks ago

Auckland City, New Zealand Goodman Full time

At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys every week. At Goodman Fielder our aspiration is to be the leading integrated food business in the Region. We are a team that believes that anything is possible. A team that understands our business and focuses on the right things that make the biggest difference and one that considers our end to end value chain when making decisions to optimize our business. We drive change as an opportunity for us to innovate and transform our business and to achieve beyond what we think is possible.

This role is an exciting opportunity to join Goodman Fielder during a time of growth and development.

**Your new role's purpose is**:
**Your key deliverables will be broken down as such**:
Strategic Deliverables
- Identify opportunities to reduce time taken to resolve issues handled by the IT Service Desk
- Identify and reduce knowledge base gaps through daily ticket review

Technical Deliverables
- Assist & log users with problems, incidents, and requests across a wide range of software platforms including but not limited to (SAP, Microsoft)
- Work within the IT Service Desk team to provide quick and efficient resolution of incidents and requests as per defined SLAs
- Action and escalate situations requiring urgent attention as per agreed guidelines.
- Create and maintain documentation

**Your key relationships will be**:

- IT users within GF and WSA
- Team Members within GF and WSA
- ANZ-IT Management
- Key IT personnel in Singapore and Indonesia

*

**Ideally you will have the following skills and knowledge**:
Technical/Functional Capabilities
- Experience in troubleshooting Windows based desktop/laptops hardware and software platforms
- Knowledge of Microsoft Active Directory and Office365 (Account Administration, mailbox administration)
- Basic network troubleshooting skills
- Basic understanding in Unified Communication Hardware / software (desirable)

Experience / Qualifications Required
- Bachelor's degree in Computer Science (or a related field) or relevant work experience desirable
- Minimum 1-year experience in an IT Service Desk environment
- ITIL certification required
- Microsoft Certifications or equivalent experience

Knowledge or experience in SAP or Salesforce will be an advantage

Come and join us now during this exciting time within the FMCG as we challenge the status quo across the industry.

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